Catarina Coutinho

Account Executive

As an account executive, Catarina works tirelessly to help companies remove language as a barrier to their global customer experiences. Daydreamer, not a sleeper. Addicted to the unknown. Absolutely hates peppers.

Latest

Customer Experience

Made for you: enjoy new discoveries about contact center AI innovation

By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers.

location-customer-service-operations-travel

Customer Experience

Location, location, relocation: Moving Customer Service operations to improve business

Even dream vacations can turn into a waking nightmare when travelers can't get timely support in their native language. Are your agents up to the challenge?

Customer Experience

No missed connections: How travel companies are joining forces to improve customer experience

Travelers’ expectations are always increasing and evolving. Learn how companies are sharing data to deliver a better experience.

Lawyering up: Can AI make legal more human?

Why AI fails in the wild

Dealing with AI’s energy problem

Expectation vs. reality: AI narratives in the media

Gender bias in AI: building fairer algorithms

Searching for the Uncanny Valley

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

The 14 languages that you’ll need to support this decade

Driving the innovation engine as you scale

Prepare for take off: innovating with AI in the travel industry

Eastbound enterprise: adapting to the Chinese market

Scaling businesses: how I learned to embrace the growing pains

Here’s why your support team should have a knowledge manager

The Weatherman Effect: using data to improve the customer experience

Community support: How SPEAK builds community experiences

To be customer centric, be employee centric first

The 14 languages that you’ll need to support this decade

Should you always be honest with your customers?

If language is subjective, how can we measure translation quality?

Foreign language anxiety: is it getting on your nerves?

The most famous, and controversial, Christmas poem

The restorative power of talking to strangers

The scandalous origins of gossip

Do you speak internet? How internet slang is changing language

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

How People Ops can help shape company culture

Older, wiser, and better funded: inside Unbabel’s Series C

Unbabel Talks: Tech insights from Lisbon to the world

Catarina Coutinho

Latest

Made for you: enjoy new discoveries about contact center AI innovation

Location, location, relocation: Moving Customer Service operations to improve business

No missed connections: How travel companies are joining forces to improve customer experience