Catarina Coutinho

Account Executive

As an account executive, Catarina works tirelessly to help companies remove language as a barrier to their global customer experiences. Daydreamer, not a sleeper. Addicted to the unknown. Absolutely hates peppers.

Latest

Customer Experience

Made for you: enjoy new discoveries about contact center AI innovation

By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers.

location-customer-service-operations-travel

Customer Experience

Location, location, relocation: Moving Customer Service operations to improve business

Even dream vacations can turn into a waking nightmare when travelers can't get timely support in their native language. Are your agents up to the challenge?

Customer Experience

No missed connections: How travel companies are joining forces to improve customer experience

Travelers’ expectations are always increasing and evolving. Learn how companies are sharing data to deliver a better experience.

Dealing with AI’s energy problem

Expectation vs. reality: AI narratives in the media

Gender bias in AI: building fairer algorithms

Searching for the Uncanny Valley

Will AI do to services what machines did to manufacturing?

The innovation business

Prepare for take off: innovating with AI in the travel industry

Eastbound enterprise: adapting to the Chinese market

Scaling businesses: how I learned to embrace the growing pains

Move earlier. Do everything sooner: Workable’s CEO on building a business abroad

Survival of the fittest: are BPOs ready to evolve?

What it means to be a customer centric organization

Empathy: the final frontier in customer service

The future of CS? Intercom’s Ryan Steinberg says automation and chatbots

What a customer wants, what a customer needs: lessons in CS

The internet changed gaming forever. How’s player support keeping up?

The customer journey is a seashell, not a line

The six barriers to efficient multilingual support (and how to overcome them)

The most famous communication disaster in the world

Why translating idioms is hard

Translation mistakes that (might have) led to war

Why do humans speak 7000 different languages?

In praise of swearing

Solving Machine Translation, one step at a time

How People Ops can help shape company culture

Older, wiser, and better funded: inside Unbabel’s Series C

Unbabel Talks: Tech insights from Lisbon to the world

The innovation business

Lights, camera, captions: the making of Unbabel Video

Behind the Customer Centric Conference: building an event from scratch

Catarina Coutinho

Latest

Made for you: enjoy new discoveries about contact center AI innovation

Location, location, relocation: Moving Customer Service operations to improve business

No missed connections: How travel companies are joining forces to improve customer experience