Catarina Coutinho

Account Executive

As an account executive, Catarina works tirelessly to help companies remove language as a barrier to their global customer experiences. Daydreamer, not a sleeper. Addicted to the unknown. Absolutely hates peppers.

Latest

Customer Experience

Made for you: enjoy new discoveries about contact center AI innovation

By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers.

location-customer-service-operations-travel

Customer Experience

Location, location, relocation: Moving Customer Service operations to improve business

Even dream vacations can turn into a waking nightmare when travelers can't get timely support in their native language. Are your agents up to the challenge?

Customer Experience

No missed connections: How travel companies are joining forces to improve customer experience

Travelers’ expectations are always increasing and evolving. Learn how companies are sharing data to deliver a better experience.

3 Ways the Translator’s Role Has Evolved with AI

How to Master AI Technology for Customer Operations in 2021

Why We Built COMET, a New Framework and Metric for Automated Machine Translation Evaluation

7 Tips to Create Machine-Friendly, Translatable Content for Customer Service

Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations

Why Facebook and Google’s New Multilingual Models are Great Steps for AI

How TuneCore Expanded its Global Customer Operations with Unbabel

Guest Post: How to Make Every Leader in Your Company a Chief Customer Officer

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Unbabel Podcast: Paula Kennedy and the future of work

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

How COVID-19 Ushered in the Next Revolution in Customer Experience

Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021

Guest Post: Why Your Customer Service Reps’ Happiness Matters as Much as Your Net Promoter Score

Guest blog: How Wargaming Improved Asian Language Support During 2020’s Gaming Surge

Guest Blog: How Springer Nature expanded local language support to 24/7 Customer Service in 11 Languages

Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19

What is Language Operations?

A game of Telephone: how accurate can translation really be?

Adventures in online punctuation (and other grammatical quirks)

The secret life and death of secret languages

Unbabel Podcast: Lori Thicke and the language last mile

What the font? How typeface can change the meaning of a text

2020, and a Look into Unbabel’s Future

“But where are you really from?” How my experiences with bias led me to Unbabel

Unbabel stands with the Black community

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

Catarina Coutinho

Latest

Made for you: enjoy new discoveries about contact center AI innovation

Location, location, relocation: Moving Customer Service operations to improve business

No missed connections: How travel companies are joining forces to improve customer experience