Catarina Coutinho

Account Executive

As an account executive, Catarina works tirelessly to help companies remove language as a barrier to their global customer experiences. Daydreamer, not a sleeper. Addicted to the unknown. Absolutely hates peppers.

Latest

Customer Experience

Made for you: enjoy new discoveries about contact center AI innovation

By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers.

location-customer-service-operations-travel

Customer Experience

Location, location, relocation: Moving Customer Service operations to improve business

Even dream vacations can turn into a waking nightmare when travelers can't get timely support in their native language. Are your agents up to the challenge?

Customer Experience

No missed connections: How travel companies are joining forces to improve customer experience

Travelers’ expectations are always increasing and evolving. Learn how companies are sharing data to deliver a better experience.

Translation brawls: what happens when annotators disagree?

Getting serious about humor: Can AI understand jokes?

Lawyering up: Can AI make legal more human?

Why AI fails in the wild

Dealing with AI’s energy problem

Expectation vs. reality: AI narratives in the media

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Unbabel Podcast: Paula Kennedy and the future of work

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

The 14 languages that you’ll need to support this decade

Driving the innovation engine as you scale

Unbabel Podcast: Steve Clayton and the power of stories

You might be hiring the wrong people for customer support. Here’s why.

The Unbabel guide for onboarding in a small support team

Here’s why your support team should have a knowledge manager

The Weatherman Effect: using data to improve the customer experience

Community support: How SPEAK builds community experiences

A game of Telephone: how accurate can translation really be?

Adventures in online punctuation (and other grammatical quirks)

The secret life and death of secret languages

Unbabel Podcast: Lori Thicke and the language last mile

What the font? How typeface can change the meaning of a text

If language is subjective, how can we measure translation quality?

Unbabel stands with the Black community

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

How People Ops can help shape company culture

Older, wiser, and better funded: inside Unbabel’s Series C

Catarina Coutinho

Latest

Made for you: enjoy new discoveries about contact center AI innovation

Location, location, relocation: Moving Customer Service operations to improve business

No missed connections: How travel companies are joining forces to improve customer experience