Filipe Vieira Martins

Community Manager

Filipe was born in Madeira. This is likely where he gets his deep love of gardens from. His best girlfriend describes him as the biggest archive of useless facts ever and he agrees. He is obsessed with certain real and fictional characters, such as Sissi, Dr Who, Queen Elizabeth II and Emperor Palpatine.

Latest

Business

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

How can we build a truly inclusive workplace hand in hand with our LGBT+ colleagues?

Customer Experience

What a customer wants, what a customer needs: lessons in CS

Working as a Customer Service Representative for the first time can be a daunting experience, but even the worst failures make for timeless lessons on what customers really expect from CS.

Translation brawls: what happens when annotators disagree?

Getting serious about humor: Can AI understand jokes?

Lawyering up: Can AI make legal more human?

Why AI fails in the wild

Dealing with AI’s energy problem

Expectation vs. reality: AI narratives in the media

Unbabel Podcast: Paula Kennedy and the future of work

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

The 14 languages that you’ll need to support this decade

Driving the innovation engine as you scale

You might be hiring the wrong people for customer support. Here’s why.

The Unbabel guide for onboarding in a small support team

Here’s why your support team should have a knowledge manager

The Weatherman Effect: using data to improve the customer experience

Community support: How SPEAK builds community experiences

To be customer centric, be employee centric first

The secret life and death of secret languages

What the font? How typeface can change the meaning of a text

If language is subjective, how can we measure translation quality?

Foreign language anxiety: is it getting on your nerves?

The most famous, and controversial, Christmas poem

The restorative power of talking to strangers

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

How People Ops can help shape company culture

Older, wiser, and better funded: inside Unbabel’s Series C

Unbabel Talks: Tech insights from Lisbon to the world

Filipe Vieira Martins

Latest

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

What a customer wants, what a customer needs: lessons in CS