Marcelo Lebre

VP of Engineering

Product oriented engineer. Passionate about developing software and scaling architectures. Believer of ordinary people coming together to build extraordinary things.

Latest

Unbabel

How do we keep our customers’ data safe at Unbabel?

In order to build universal understanding, we need to ensure trust in our technology and we must guarantee that our customers' data stays private and safe.

Unbabel

How do we scale translation quality and speed at Unbabel?

Quality and speed might be perceived as contradictory choices, and scaling both is an immense technological challenge, but it’s key to our success.

3 Ways the Translator’s Role Has Evolved with AI

How to Master AI Technology for Customer Operations in 2021

Why We Built COMET, a New Framework and Metric for Automated Machine Translation Evaluation

7 Tips to Create Machine-Friendly, Translatable Content for Customer Service

Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations

Why Facebook and Google’s New Multilingual Models are Great Steps for AI

How TuneCore Expanded its Global Customer Operations with Unbabel

Guest Post: How to Make Every Leader in Your Company a Chief Customer Officer

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Unbabel Podcast: Paula Kennedy and the future of work

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19

How GoCardless Scaled its Customer Operations Without Increasing Headcount Using Unbabel

The Gift and the Curse: Handling Holiday Customer Service Surges

5 Tips to Improve Customer Service Contact Center Efficiency

5 Predictions for Global Customer Service in 2021

6 Ideas to Optimize Customer Service Operations and Scale Teams

A game of Telephone: how accurate can translation really be?

Adventures in online punctuation (and other grammatical quirks)

The secret life and death of secret languages

Unbabel Podcast: Lori Thicke and the language last mile

What the font? How typeface can change the meaning of a text

If language is subjective, how can we measure translation quality?

2020, and a Look into Unbabel’s Future

“But where are you really from?” How my experiences with bias led me to Unbabel

Unbabel stands with the Black community

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

Marcelo Lebre

Latest

How do we keep our customers’ data safe at Unbabel?

How do we scale translation quality and speed at Unbabel?