Raquel was born in Porto but moved to Lisbon in 2012 and lost her accent somewhere along the way. Her hobbies consist of trying to get to the front row at concerts, eating her weight in avocados and collecting (Harry Potter themed) mugs. While you were busy reading this text, Raquel was probably trying to steal your dog.
Chatbots aren’t the only way to automate customer support operations. We spoke to Intercom’s Ryan Steinberg to learn more about the technologies they’re implementing to improve their customers’ experience.
AI has long been a recurring theme in fiction, from Homer’s Iliad to the latest Terminator movie. News reports on AI research have also become popular. But the way this technology is portrayed by the media is often disconnected from its reality.