For SaaS companies, the handover from the sales team to customer success is probably the most crucial part of the sales process. Here’s how to get it right.

The retail sector is certainly a challenging choice for doing business today. I recently paid a visit to a fashion designer friend’s storage space in downtown Manhattan, not far from Unbabel’s new NYC office. As we stood in the dark, windowless room amongst piles of leather, rolls of fabric, and boxes of buckles, my friend …