3 Ways the Translator’s Role Has Evolved with AI AI has opened up opportunities for more people to become professional translators. Here are three things that have changed about the translator role
How TuneCore Expanded its Global Customer Operations with Unbabel Learn how leading independent digital music distributor TuneCore expanded its customer operations to new multilingual markets with Unbabel
Guest Post: Using Knowledge Centered Service to Transform the Customer Experience Learn how incorporating multilingual knowledge-as-a-service within your customer experience can create international efficiencies for agents and customers alike.
The KPIs of Language Part 1: 3 Customer-Centric Metrics to Track Today NPS, CES, and CSAT are three customer satisfaction-related KPIs your team can easily measure to determine the success of a language translation program.
Stop Asian Hate: It’s Time to Create Change We are heartbroken by the violence towards the #AAPI community, and our thoughts are with the victims & their families.
Sarah Din VP of Product Marketing Latest Customer Experience Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021 Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.
Customer Experience Survey Says: What’s Top of Mind for Global Customer Service Leaders in 2021 Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.
