Learn how the world’s leading PC and mobile accessories manufacturer seamlessly handled a 300% surge in customer service demand with the help of Unbabel.
Customer service surges during the holiday season can be challenging to address. Here’s how three resilient retailers have used machine translation to scale.
After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives, making it difficult to plan more than a week ahead at a time. However, focusing on your recovery plan can actually ease the disorientation that the year has ushered in. While certain …
International customer support can be hard for many businesses, especially when it comes to translating across several languages. Here are three strategies to scale.
AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.