All global companies start out as local businesses, but very few of them are able to maintain the personal connection with customers that often characterizes your neighborhood cafe or grocery store. How can businesses scale while remaining authentic?
Chatbots aren’t the only way to automate customer support operations. We spoke to Intercom’s Ryan Steinberg to learn more about the technologies they’re implementing to improve their customers’ experience.
Working as a Customer Service Representative for the first time can be a daunting experience, but even the worst failures make for timeless lessons on what customers really expect from CS.
Gaming has changed a lot in the last decades. Fernando Amaral, our Director of Marketing, shares his journey and insights from experts in Player Support.
Customers want to stay loyal, but what is the best way to retain them in a B2B context? Learn about the seashell effect, and how you can implement it in your sales process to improve the customer journey.
Delivering efficient multilingual support can quickly become a logistical nightmare. Discover the key challenges companies are facing and how to overcome them.
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day.
We’ve all heard it before: AI will take our jobs. But if that’s true, what’ll happen to us — permanent holiday as automation does all the work? Learn the answer.
Gamers won’t play something else when they find a bug, but they will if they get poor support. Learn how to deliver player support and keep engagement high.
Employee retention may seem like a losing battle, but it doesn’t have to be. Understand why your agents are leaving, and what you can do to keep them around.
The case for a multilingual knowledge base is simple: many people see self-service as the future of customer support. Find out why and how to get it right.
