Many organizations hire native language speakers for customer service. Here’s why hiring experts can save you time and money, and improve customer satisfaction.

What makes a truly customer-centric organization? It’s about more than just a stellar customer service team - it’s in your DNA. Here’s how you start.

Teleperformance is a global leader in customer experience management, with more than 330,000 employees across 170 countries covering 265+ languages and dialects. The company is one of Unbabel’s strategic business service provider partners, and leverages our language operations solution to provide always-on, multilingual support for its customers. When the COVID-19 pandemic hit in March of …

Find out what challenges are top of mind for 600 customer service leaders surveyed by Unbabel as they look ahead to a post-COVID world.

Customer service leader Axel Kruse, head of Berlin-based Axel Springer Kundenservice, explains why new world leaders should obsess over inspiring and motivating their employees.

Learn how the leading game developer improved Asian language support and agent productivity with Unbabel.

Learn how leading academic publisher Springer Nature adapted to provide a multilingual support team through the use of Unbabel

Learn how the world’s leading PC and mobile accessories manufacturer seamlessly handled a 300% surge in customer service demand with the help of Unbabel.

Learn how fintech leader GoCardless leveled-up its customer operations to serve a borderless customer base with Unbabel.

Customer service surges during the holiday season can be challenging to address. Here’s how three resilient retailers have used machine translation to scale.