Learn how fintech leader GoCardless leveled-up its customer operations to serve a borderless customer base with Unbabel.

Customer service surges during the holiday season can be challenging to address. Here’s how three resilient retailers have used machine translation to scale.

Improve contact center efficiency with these five tips, ranging from tweaking escalation processes to implementing multilingual customer service.

After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives, making it difficult to plan more than a week ahead at a time. However, focusing on your recovery plan can actually ease the disorientation that the year has ushered in. While certain …

Optimize customer service operations with these tips on quality, scale, and language

Gaming is an enormous, global industry with unique challenges. Here’s how transforming customer service with multilingual AI can help.

These barriers to multilingual customer service are challenging, but it’s possible to overcome them with the right mix of people and technology.

International customer support can be hard for many businesses, especially when it comes to translating across several languages. Here are three strategies to scale.

AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.

Customer experience is a challenge in the best of times. These golden rules will help you survive what comes next with happy customers in tow.