All global companies start out as local businesses, but very few of them are able to maintain the personal connection with customers that often characterizes your neighborhood cafe or grocery store. How can businesses scale while remaining authentic?
Chatbots aren’t the only way to automate customer support operations. We spoke to Intercom’s Ryan Steinberg to learn more about the technologies they’re implementing to improve their customers’ experience.
Customers want to stay loyal, but what is the best way to retain them in a B2B context? Learn about the seashell effect, and how you can implement it in your sales process to improve the customer journey.