AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.
Customer service consistency and quality matters, even in tumultuous times. Here are six tips to help you deliver on customer service promises no matter the conditions.
In this episode of the Unbabel Podcast, Steve Clayton, Chief Storyteller at Microsoft, talks about his work experience and how storytelling is important.
The people you hire for your team need to be ready and fully equipped to tackle the challenges of customer support. But are you hiring the right people?
As a business grows, teams need to grow as well. Having a new hire join a close-knit team poses its particular challenges, so we put together some useful tips for you to keep in mind the next time you welcome a new member to your small support team.
Ever found yourself scrambling for answers when a colleague is away from their desk? An up-to-date knowledge management system can make all the difference, saving time and boosting overall morale and efficiency. Paulo Talhadas, Knowledge Manager at Unbabel, makes the case for robust knowledge management, on Understanding with Unbabel.
Data is key to understanding customers and predicting behavior, intent and outcomes. But can customer experience analysts replicate the modern success of meteorology?
Basic values like empathy should start at home and irradiate outwards into all customer-facing interactions. Learn how People Ops can help improve customer service by improving employee experience.
