Improve contact center efficiency with these five tips, ranging from tweaking escalation processes to implementing multilingual customer service.

After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives, making it difficult to plan more than a week ahead at a time. However, focusing on your recovery plan can actually ease the disorientation that the year has ushered in. While certain …

Optimize customer service operations with these tips on quality, scale, and language

Gaming is an enormous, global industry with unique challenges. Here’s how transforming customer service with multilingual AI can help.

These barriers to multilingual customer service are challenging, but it’s possible to overcome them with the right mix of people and technology.

International customer support can be hard for many businesses, especially when it comes to translating across several languages. Here are three strategies to scale.

AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.

Customer experience is a challenge in the best of times. These golden rules will help you survive what comes next with happy customers in tow.

Customer service agility has enabled some travel and tourism industry businesses to survive and even thrive, even during the 2020 downturn.

Customer service consistency and quality matters, even in tumultuous times. Here are six tips to help you deliver on customer service promises no matter the conditions.