Customers want to stay loyal, but what is the best way to retain them in a B2B context? Learn about the seashell effect, and how you can implement it in your sales process to improve the customer journey.
Delivering efficient multilingual support can quickly become a logistical nightmare. Discover the key challenges companies are facing and how to overcome them.
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day.
We’ve all heard it before: AI will take our jobs. But if that’s true, what’ll happen to us — permanent holiday as automation does all the work? Learn the answer.
Gamers won’t play something else when they find a bug, but they will if they get poor support. Learn how to deliver player support and keep engagement high.
Employee retention may seem like a losing battle, but it doesn’t have to be. Understand why your agents are leaving, and what you can do to keep them around.
The case for a multilingual knowledge base is simple: many people see self-service as the future of customer support. Find out why and how to get it right.
By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers.
For SaaS companies, the handover from the sales team to customer success is probably the most crucial part of the sales process. Here’s how to get it right.
