Gaming is an enormous, global industry with unique challenges. Here’s how transforming customer service with multilingual AI can help.

These barriers to multilingual customer service are challenging, but it’s possible to overcome them with the right mix of people and technology.

International customer support can be hard for many businesses, especially when it comes to translating across several languages. Here are three strategies to scale.

AI and automation doesn’t have to threaten the workforce. The customer service industry can use automation to eliminate mundane tasks and decrease turnover.

Customer experience is a challenge in the best of times. These golden rules will help you survive what comes next with happy customers in tow.

Customer service agility has enabled some travel and tourism industry businesses to survive and even thrive, even during the 2020 downturn.

Customer service consistency and quality matters, even in tumultuous times. Here are six tips to help you deliver on customer service promises no matter the conditions.

In this episode of the Unbabel Podcast, Steve Clayton, Chief Storyteller at Microsoft, talks about his work experience and how storytelling is important.

The people you hire for your team need to be ready and fully equipped to tackle the challenges of customer support. But are you hiring the right people?

As a business grows, teams need to grow as well. Having a new hire join a close-knit team poses its particular challenges, so we put together some useful tips for you to keep in mind the next time you welcome a new member to your small support team.