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Already use Unbabel Translate for Zendesk to seamlessly translate customer tickets and agent replies? Awesome. Customers love being spoken to in their own languages.But did you know Unbabel can also localize your Zendesk Help Center in 28 languages just as easily? Enabling self-service on a...

Your bot can give you weather predictions, recite your schedule from the top of his head and even tell you a pretty good joke. But there is something I bet it can’t do – speak different languages. Ever since Mark Zuckerberg presented Facebook chat bots during annual F8 developer event in April this year, they have been all the rage. Had he launched Facebook’s M bot worldwide, he would discover that 75% of the world wouldn’t understand it (well, he probably knew that). Language barrier is a problem we understand very well at Unbabel, that’s why we created Cyrano API. How does it work? It’s easy on the outside (just go here and say „Hi” in the language of your choosing), a little bit more complex on the inside (where both our AI and community of 40k editors get to action), but the most important thing is that in few easy step you can make your bot speak with people from around the world in their native languages.

Just in time for the holidays, we’ve released the feature you’ve all been asking for. It’s now easy as pie to find that document or snippet you’re trying to find. Yep, we’re talking all-powerful search.

Whether you need to find an order or just find a word deep within a text, it’ll just take a second. You can filter by date, target or source language, and in progress or completed orders.

Performance metrics are a critical component of Unbabel that enables us to monitor progress toward the achievement of our goals, mission, and strategy. A portfolio of performance metrics and their corresponding target performance levels is necessary both to direct focus toward actions that improve these metrics and to communicate how...