A new way to deliver multilingual customer support
Over 100,000 companies trust Freshworks to deliver great software experiences in their day to day business, so we’re really proud to announce the launch of our latest multilingual customer service integration — .
With Unbabel Translate, your customer service agents agents can understand and be understood by your customers across 28 languages with Unbabel’s fast, human-quality translations seamlessly integrated right inside Freshdesk.
Here’s a video on how it works:
Expanding into new territories and managing multilingual markets doesn’t mean you have to duplicate your entire customer service team on a per language basis. Give your existing team multilingual superpowers and offer coverage for even less frequently used languages.
Inbound emails are automatically translated into your agents’ native languages to give them an immediate understanding of what your customers are saying, regardless of language.
Your agents’ replies then go through the Unbabel Translation API, where a combination of state-of-the-art artificial intelligence and a crowd of 50,000 linguists around the world enable human-quality translations at scale.
Businesses with international customers trust Unbabel’s enterprise platform to open up and grow new markets, to decrease response times across key language pairs, and to increase customer satisfaction overall — all without duplicating process and personnel for each new language.
Read more about our technology here: