Leader of the Concentrix Global Analytics Practice at Concentrix
Reagan Miller leads the Global Analytics Practice for Concentrix. Working in the Customer Experience space for 30 years and holding key leadership roles in both contact center operations and enterprise technology solutions and sales, Reagan brings a unique operational and market perspective. In his current role, he leads a team of professionals in key global markets who bring innovative solutions and analysis that are disrupting the customer experience industry.
Data is key to understanding customers and predicting behavior, intent and outcomes. But can customer experience analysts thrive where economists and political pundits failed? Learn more in this article.