Let’s get multilingual. Removing language barriers on Zendesk with Unbabel

3 min read

Most international companies, big or small, struggle with multilingual customer support.

How many languages should you actually support? Do you hire a bunch of native agents? Isn’t that going to cost you tons of money?

The thing is, 74% of customers are more likely to purchase the same brand again, if the after-sales care is in their language. And according to Common Sense Advisory, 58% of internet users said that having a brand speaking their own language would increase their brand loyalty.

Therefore, providing your customers with support in their native language will not only increase conversion but also customer satisfaction.

All you have to do is give your agents superpowers to make sure you deliver great multilingual customer support without having to hire an international community of agents to rival the Eurovision Song Contest.

And that’s exactly what we’re doing at Unbabel. We’re making language barriers a thing of the past for customer support, with our “Translation as a Service.”

By combining state-of-the-art Neural Machine Translation (NMT), Quality Estimation and the efforts of a 50,000+ strong community of bilingual editors, we’re able to deliver a fast translation with the best possible quality.

That’s why companies like Pinterest trust us to deliver global customer support with just 5 English-speaking agents.

Or how Skyscanner increased their international customer satisfaction from 75% to 92% with Unbabel for Zendesk.

And that’s exactly what we’re doing to help Daniel Wellington increase CSAT and to more than double satisfaction to their response times.

Interested in finding out how Unbabel’s translation as a service can be useful to your business?

Join us for our next Masterclass “Let’s get multilingual – Removing language barriers on Zendesk with Unbabel” on May 2nd, where we’ll be joining our partners from Zendesk to explain how you can seamlessly integrate with Unbabel for Zendesk.

In this masterclass you will learn:

  • Why you don’t need to hire more customer service agents to answer your multilingual customer’s requests
  • How to decrease multilingual questions from customers by translating your FAQ’s
  • How Unbabel’s Zendesk integration is a smart solution for creating a multilingual customer service team in just few minutes.
  • The power of AI: how translation happens within Unbabel
  • How to set-up and be ready to use Unbabel for Zendesk easily and fast.

This Masterclass will be hosted by Zuzana Madarova, Alliances Manager at Unbabel, Mike Yakovlev, Manager of Technologies Alliance at Zendesk, and myself, Unbabel’s Director of Brand and Communications.

Make sure you register in the form below 🙂



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