Violeta SwartSeptember 13, 2018・5 min readUnbabel at Dreamforce 2018: Not all heroes wear capes. But we doDreamforceSalesforce
Maria AlmeidaSeptember 12, 2018・9 min readWhy customer support in SaaS is a marathon, not a sprintCustomer ServiceSaaS
Mariana SilvaSeptember 4, 2018・9 min readWhat you don’t know about Dreamforce may hurt youDreamforceSalesforce
Edmund OvingtonAugust 31, 2018・8 min readComputer says no — Why my dad hates automation in customer supportAutomationCustomer Service
Mikhail NaumovAugust 30, 2018・5 min readTicket to ride — Transforming customer service with next-generation automationAutomationCustomer Service
Raquel JacobAugust 23, 2018・9 min readPeak season: A hard day’s night for customer supportCustomer ServiceE-CommerceTravel
Filipe BarbosaAugust 17, 2018・7 min readP.S.: I love you. When gamers break up with you.Customer ExperienceGamescomGaming
Maria AlmeidaAugust 7, 2018・8 min readThe 16 languages that you’ll need to support by 2022BusinessLanguageLocalization
Fernando AmaralAugust 2, 2018・11 min readSocial Customer Service is the new Marketing heroCustomer ServiceMarketingSocial Media
Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice
