Martin Schilling, former COO of N26 Group, describes the building blocks of service excellence, and how to make world-class customer service the lifeblood of your business.

High-quality machine translation has seemed like a far-fetched dream, but Unbabel’s newly released COMET project will get us there faster than you might think.

Machine translation success depends on the quality of the original content. In this post, we share seven tips to create machine-friendly customer service messages.

Customer service surges during the holiday season can be challenging to address. Here’s how three resilient retailers have used machine translation to scale.

Improve contact center efficiency with these five tips, ranging from tweaking escalation processes to implementing multilingual customer service.

After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives, making it difficult to plan more than a week ahead at a time. However, focusing on your recovery plan can actually ease the disorientation that the year has ushered in. While certain …

Real-time multilingual support KPIs and usage statistics are coming to all customers via the new, self-service Unbabel Portal

Facebook’s new M2M-100 model is an important step toward creating a baseline multilingual machine translation model, which can be adapted for specific use-cases.

Optimize customer service operations with these tips on quality, scale, and language

Gaming is an enormous, global industry with unique challenges. Here’s how transforming customer service with multilingual AI can help.