We seem to be breaking nearly every rule of grammar and punctuation online. Misspelled words, botched syntax, forgotten commas. But is it such a bad thing?
As events are being cancelled around the world, companies are learning to come up with alternatives. We spoke to Kate Kerner, VP of Global Events Marketing at Zendesk, about how they dealt with having to cancel their annual conference.
As employees are abruptly sent home, a lot of companies are struggling to keep up. We've gathered insights from remote work experts on how to ease the transition.
The people you hire for your team need to be ready and fully equipped to tackle the challenges of customer support. But are you hiring the right people?
As a business grows, teams need to grow as well. Having a new hire join a close-knit team poses its particular challenges, so we put together some useful tips for you to keep in mind the next time you welcome a new member to your small support team.
By now, your designer friends are likely to have told you — or better yet, begged you — never to use Comic Sans. But what is it about this and other typefaces that causes such intense reactions on designers and readers alike?
As humans, we’re able to tell if a sentence is funny or not, what constitutes a great pun, and which Friend cracks the best jokes. But can computers learn the same skill?
