We don't like our robots to look like machinery, but if they look human we get creeped out. What is the Uncanny Valley, and is there any point in crossing it?

We’ve all heard it before: AI will take our jobs. But if that’s true, what’ll happen to us — permanent holiday as automation does all the work? Learn the answer.

Leverage automation to empower your support team by keeping mundane tasks out of their plate and letting them focus on building better customer experiences.

Non-voice — whether we’re talking about bots, live chat, or other support channels — is the key to a good customer experience. Here’s how to get it right.

What should you automate, and what should you not? Learn how to make your customer support operations more efficient without losing that personal touch.

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers. Automation in customer service operations is rapidly taking many forms, from multilingual customer communication to AI-powered chatbots and beyond. In fact, Gartner predicts …

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers will steer clear of a business with negative reviews. Getting it wrong may even earn you some really bad press. Getting it right isn’t easy, but it’s not impossible either. So how …