Lawyering up: Can AI make legal more human? For most people, dealing with the law and legal processes is stressful. Can Artificial Intelligence help change this?
Driving the innovation engine as you scale How do you find space in your organisation to keep innovating and find new avenues of growth, when the risk is often high and the outcome is not clear?
Should you always be honest with your customers? As far as Customer Service goes, even the whitest of lies can harm your brand. Patricia Campos, Director of Customer Success, explains why honesty always pays.
The restorative power of talking to strangers Your parents taught you not to talk to strangers. They were wrong. Here's how talking to strangers could save your life.
Driving the innovation engine as you scale How do you find space in your organisation to keep innovating and find new avenues of growth, when the risk is often high and the outcome is not clear?
Customer Experience A good gig: Paula Kennedy on AI, remote work, and innovation at Concentrix We caught up with Paula Kennedy, Vice President at Concentrix, to discuss artificial intelligence, gig economy and remote work in customer service operations. Maria Almeida
Business Survival of the fittest: are BPOs ready to evolve? See what our VP of Global Alliances has to say about the way BPOs can evolve and thrive in a rapidly changing business environment. Edmund Ovington
