We could be looking at the dawn of a new era in the healthcare industry. But are we more comfortable talking to chatbots? Does chatbot therapy really work?

Customer Service experts predicted live chat would redefine the support landscape. But has it really? Discover chat’s history and best practices.

Present-day digital assistants keep us organized, give us directions, and send our messages. But why do they all have female voices?

There’s something almost magical about the world of partnerships. Rather than considering everyone around you a threat, you change your perspective entirely, forget the days you’ve spent studying Sun Tzu’s The Art of War, and look for opportunities to collaborate successfully instead. Partnerships, however, can often be difficult to navigate. It seems to be a …

To understand if realtime chat translation is possible you need to look into the industry’s average. According to Zendesk’s report, support via messaging is most likely to be expected within 10 minutes and for realtime chat we’re talking about a first-time reply of almost 2 minutes.