Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations Real-time multilingual support KPIs and usage statistics are coming to all customers via the new, self-service Unbabel Portal
The “why” behind the Multilingual AI Agent Assistants (MAIA) project: A conversation with Dr. Graham Neubig
Life after canceling Zendesk Relate As events are being cancelled around the world, companies are learning to come up with alternatives. We spoke to Kate Kerner, VP of Global Events Marketing at Zendesk, about how they dealt with having to cancel their annual conference.
6 Ideas to Optimize Customer Service Operations and Scale Teams Optimize customer service operations with these tips on quality, scale, and language
A game of Telephone: how accurate can translation really be? Translating is notably hard: you can change the original meaning without even noticing. Today, we look at translation accuracy, and why it’s so problematic.
“But where are you really from?” How my experiences with bias led me to Unbabel Oh, how to satisfy a travel itch in the midst of a global pandemic… For me, joining Unbabel did just that. Like many people, I’ve always wanted to explore the world and experience other cultures. This desire first led me to major in international business, and later to take positions at technology companies with the …
Customer Experience Made for you: enjoy new discoveries about contact center AI innovation By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers. Catarina Coutinho
Customer Experience I’ll be there for you: moving towards 24/7 customer support Scaling your operations to 24/7 support is not a decision to take lightly. Discover some of the common challenges and how to do it successfully. Luís Pinto
Business Survival of the fittest: are BPOs ready to evolve? See what our VP of Global Alliances has to say about the way BPOs can evolve and thrive in a rapidly changing business environment. Edmund Ovington
