Translation brawls: what happens when annotators disagree? How can we train natural language models to be accurate when human bilinguals can't even agree on what's wrong?
Unbabel Podcast: Paula Kennedy and the future of work In this episode of the Unbabel Podcast, Paula Kennedy, VP of Concentrix, talks about the future of work, and how can you achieve a good life-work balance
You might be hiring the wrong people for customer support. Here’s why. The people you hire for your team need to be ready and fully equipped to tackle the challenges of customer support. But are you hiring the right people?
Unbabel Podcast: Lori Thicke and the language last mile In this episode of the Unbabel Podcast, Lori Thicke, founder of Translators without Borders, talks about her life-long goal of breaking language barriers.
If language is subjective, how can we measure translation quality? If you ask two people whether a translation is good or bad, in all likelihood you’ll get back two very different answers. How can we objectively measure translation quality when it seems so inherently subjective?
Customer Experience Made for you: enjoy new discoveries about contact center AI innovation By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers. Catarina Coutinho
Customer Experience I’ll be there for you: moving towards 24/7 customer support Scaling your operations to 24/7 support is not a decision to take lightly. Discover some of the common challenges and how to do it successfully. Luís Pinto
Business Survival of the fittest: are BPOs ready to evolve? See what our VP of Global Alliances has to say about the way BPOs can evolve and thrive in a rapidly changing business environment. Edmund Ovington
