3 Ways the Translator’s Role Has Evolved with AI AI has opened up opportunities for more people to become professional translators. Here are three things that have changed about the translator role
How TuneCore Expanded its Global Customer Operations with Unbabel Learn how leading independent digital music distributor TuneCore expanded its customer operations to new multilingual markets with Unbabel
How COVID-19 Ushered in the Next Revolution in Customer Experience Teleperformance is a global leader in customer experience management, with more than 330,000 employees across 170 countries covering 265+ languages and dialects. The company is one of Unbabel’s strategic business service provider partners, and leverages our language operations solution to provide always-on, multilingual support for its customers. When the COVID-19 pandemic hit in March of …
Guest Blog: How Springer Nature expanded local language support to 24/7 Customer Service in 11 Languages
What is Language Operations? Language operations is a cross-disciplinary function that helps global businesses communicate effectively with their multilingual customers and other stakeholders
2020, and a Look into Unbabel’s Future If 2020 taught us one thing, it’s that our vision and our market opportunity for Language Operations is clearer than ever. Here’s how.
Customer Experience Made for you: enjoy new discoveries about contact center AI innovation By leveraging data on your support channels, you can optimize your operations. Discover how to improve efficiency with AI innovation in contact centers. Catarina Coutinho
Customer Experience I’ll be there for you: moving towards 24/7 customer support Scaling your operations to 24/7 support is not a decision to take lightly. Discover some of the common challenges and how to do it successfully. Luís Pinto
Business Survival of the fittest: are BPOs ready to evolve? See what our VP of Global Alliances has to say about the way BPOs can evolve and thrive in a rapidly changing business environment. Edmund Ovington
