If you read English natively or proficiently, you have enjoyed the best of the internet since its creation. But not everyone can. Find out more about the importance of website localization for business.
The roaring 20s are around the corner, but will they bring anything new to customer experience? We spoke to industry experts about the trends they care about.
Customers want to stay loyal, but what is the best way to retain them in a B2B context? Learn about the seashell effect, and how you can implement it in your sales process to improve the customer journey.
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support could’ve saved his day.
Gamers won’t play something else when they find a bug, but they will if they get poor support. Learn how to deliver player support and keep engagement high.
For SaaS companies, the handover from the sales team to customer success is probably the most crucial part of the sales process. Here’s how to get it right.
What’s an omnichannel strategy, and why is everybody talking about it? Discover how to implement comprehensive digital support and improve customer experience.
We caught up with Pooja Menon, Customer Experience Consultant at Google, to discuss global growth and how to provide support in customers’ native languages.
