Customer service consistency and quality matters, even in tumultuous times. Here are six tips to help you deliver on customer service promises no matter the conditions.

The people you hire for your team need to be ready and fully equipped to tackle the challenges of customer support. But are you hiring the right people?

In this episode of the Unbabel Podcast, Paula Kennedy, VP of Concentrix, talks about the future of work, and how can you achieve a good life-work balance

Ever found yourself scrambling for answers when a colleague is away from their desk? An up-to-date knowledge management system can make all the difference, saving time and boosting overall morale and efficiency. Paulo Talhadas, Knowledge Manager at Unbabel, makes the case for robust knowledge management, on Understanding with Unbabel.

Data is key to understanding customers and predicting behavior, intent and outcomes. But can customer experience analysts replicate the modern success of meteorology?

English has been ruling the internet for long but the data show it’s losing ground fast. Learn which languages you should be supporting in the new decade.

As far as Customer Service goes, even the whitest of lies can harm your brand. Patricia Campos, Director of Customer Success, explains why honesty always pays.

All global companies start out as local businesses, but very few of them are able to maintain the personal connection with customers that often characterizes your neighborhood cafe or grocery store. How can businesses scale while remaining authentic?

Chatbots aren’t the only way to automate customer support operations. We spoke to Intercom’s Ryan Steinberg to learn more about the technologies they’re implementing to improve their customers’ experience.

Working as a Customer Service Representative for the first time can be a daunting experience, but even the worst failures make for timeless lessons on what customers really expect from CS.