Customer Service Raquel MagalhãesDecember 4, 2018・9 min readPeak season in Customer Service: A nightmare before ChristmasCustomer ServiceE-CommercePeak Season Catarina CoutinhoNovember 27, 2018・9 min readLocation, location, relocation: Moving Customer Service operations to improve businessCustomer ServiceCustomer StoriesTravel Dennis SpruteNovember 15, 2018・8 min readHey Jude, take Customer Service and make it better, better, BETTERCustomer ServiceE-CommerceRetail Jamie BollandNovember 8, 2018・7 min readCustomer Service after hours: what the Dark Web can teach usCustomer ServiceE-Commerce Jamie BollandOctober 30, 2018・6 min readGetting Medieval on Customer ServiceCustomer Service Zuzana MadarovaOctober 25, 2018・6 min read“Not just another freakin’ conference” — why we’re going to Zendesk RelateCustomer ServiceRelateZendesk Edmund OvingtonOctober 24, 2018・7 min readSurvival of the fittest: are BPOs ready to evolve?Artificial IntelligenceBPOCustomer Service Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine Translation Sofia RodriguesSeptember 19, 2018・8 min readInsert coin: Level up your player support experienceCustomer ServiceGamescomGaming Maria AlmeidaSeptember 12, 2018・9 min readWhy customer support in SaaS is a marathon, not a sprintCustomer ServiceSaaS Edmund OvingtonAugust 31, 2018・8 min readComputer says no — Why my dad hates automation in customer supportAutomationCustomer ServicePosts navigation1 2 3 NextCustomer CentricThe weekly digest for the customer-obsessed
Raquel MagalhãesDecember 4, 2018・9 min readPeak season in Customer Service: A nightmare before ChristmasCustomer ServiceE-CommercePeak Season
Catarina CoutinhoNovember 27, 2018・9 min readLocation, location, relocation: Moving Customer Service operations to improve businessCustomer ServiceCustomer StoriesTravel
Dennis SpruteNovember 15, 2018・8 min readHey Jude, take Customer Service and make it better, better, BETTERCustomer ServiceE-CommerceRetail
Jamie BollandNovember 8, 2018・7 min readCustomer Service after hours: what the Dark Web can teach usCustomer ServiceE-Commerce
Zuzana MadarovaOctober 25, 2018・6 min read“Not just another freakin’ conference” — why we’re going to Zendesk RelateCustomer ServiceRelateZendesk
Edmund OvingtonOctober 24, 2018・7 min readSurvival of the fittest: are BPOs ready to evolve?Artificial IntelligenceBPOCustomer Service
Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine Translation
Sofia RodriguesSeptember 19, 2018・8 min readInsert coin: Level up your player support experienceCustomer ServiceGamescomGaming
Maria AlmeidaSeptember 12, 2018・9 min readWhy customer support in SaaS is a marathon, not a sprintCustomer ServiceSaaS
Edmund OvingtonAugust 31, 2018・8 min readComputer says no — Why my dad hates automation in customer supportAutomationCustomer Service
