Customer Service Michael ScheinerAugust 14, 2019・12 min readWill AI do to services what machines did to manufacturing?Artificial IntelligenceAutomationCustomer Service Belén EglezJuly 24, 2019・10 min readEmployee retention: why your agents are quitting youCustomer ServiceSales EnablementSupport Operations Tatiana NersessianJuly 18, 2019・8 min readKnowledge base is power: quick tips for a multilingual help centerCustomer ServiceFAQsLanguage Rafaela CortezJune 19, 2019・24 min readUnbabel Guide to Customer SatisfactionCustomer ExperienceCustomer SatisfactionCustomer Service Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations Fernando AmaralMay 28, 2019・10 min readBehind the Customer Centric Conference: building an event from scratchCustomer CentricityCustomer ServiceUnbabel Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceMultilingual Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportContact CenterCustomer ServiceSupport Operations João SardinhaMay 15, 2019・6 min readIntroducing Unbabel Interface: your CRM’s new best friendCustomer ServiceTranslationUnbabel Michael Ollitervo-MurphyMay 2, 2019・5 min readCustomer Centric Conference: Join the fiercest customer advocates in LisbonCustomer CentricityCustomer ServiceUnbabel Raquel MagalhãesApril 23, 2019・10 min readHold on, I’m comin’: waiting music in Customer ServiceCustomer ExperienceCustomer ServicePosts navigation1 2 3 … 6 Next Newsletter A weekly round up of the CX stories that hit home and change minds
Michael ScheinerAugust 14, 2019・12 min readWill AI do to services what machines did to manufacturing?Artificial IntelligenceAutomationCustomer Service
Belén EglezJuly 24, 2019・10 min readEmployee retention: why your agents are quitting youCustomer ServiceSales EnablementSupport Operations
Tatiana NersessianJuly 18, 2019・8 min readKnowledge base is power: quick tips for a multilingual help centerCustomer ServiceFAQsLanguage
Rafaela CortezJune 19, 2019・24 min readUnbabel Guide to Customer SatisfactionCustomer ExperienceCustomer SatisfactionCustomer Service
Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations
Fernando AmaralMay 28, 2019・10 min readBehind the Customer Centric Conference: building an event from scratchCustomer CentricityCustomer ServiceUnbabel
Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceMultilingual
Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportContact CenterCustomer ServiceSupport Operations
João SardinhaMay 15, 2019・6 min readIntroducing Unbabel Interface: your CRM’s new best friendCustomer ServiceTranslationUnbabel
Michael Ollitervo-MurphyMay 2, 2019・5 min readCustomer Centric Conference: Join the fiercest customer advocates in LisbonCustomer CentricityCustomer ServiceUnbabel
Raquel MagalhãesApril 23, 2019・10 min readHold on, I’m comin’: waiting music in Customer ServiceCustomer ExperienceCustomer Service
