Customer Service Fernando AmaralAugust 2, 2018・11 min readSocial Customer Service is the new Marketing heroCustomer ServiceMarketingSocial Media Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice Mafalda FariaJuly 13, 2018・5 min readImproving customer support through self-service. Here’s how to get it right.Customer ServiceFAQsSelf-Service Richard KalninsMay 10, 2018・5 min readSelling to Superman’s Mom: Multilingual Customer Support for Retail BrandsCustomer ServiceE-CommerceRetail Mafalda FariaMay 4, 2018・6 min readFinding the best customer service software for your companyCustomer ServiceTools Mafalda FariaApril 30, 2018・7 min readAutomating customer support: do humans really need human help?AutomationCustomer Service Matthew CarrozoApril 24, 2018・3 min readLet’s get multilingual. Removing language barriers on Zendesk with UnbabelCustomer ServiceIntegrationsZendesk Raquel PereiraApril 17, 2018・10 min readHow Zendesk and GoCardless place customer support at the heart of their international expansion strategiesCustomer ServiceGoCardlessZendesk Raquel PereiraFebruary 23, 2018・4 min readYou might be hiring the wrong people for customer support. Here’s why.Customer ServiceHiring Raquel PereiraNovember 14, 2017・7 min readA checklist for multilingual customer supportCustomer Service Raquel PereiraOctober 26, 2017・2 min readHow high-growth companies are scaling customer service across multiple languagesCustomer Service Raquel PereiraOctober 4, 2017・7 min readHow to transform customer support for business excellenceCustomer ServicePosts navigation1 2 NextCustomer Centric NewsletterThe weekly digest for the customer-obsessedStay ahead of the curve. I have read and agree to the privacy policy Leave this field empty if you're human:
Fernando AmaralAugust 2, 2018・11 min readSocial Customer Service is the new Marketing heroCustomer ServiceMarketingSocial Media
Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice
Mafalda FariaJuly 13, 2018・5 min readImproving customer support through self-service. Here’s how to get it right.Customer ServiceFAQsSelf-Service
Richard KalninsMay 10, 2018・5 min readSelling to Superman’s Mom: Multilingual Customer Support for Retail BrandsCustomer ServiceE-CommerceRetail
Mafalda FariaMay 4, 2018・6 min readFinding the best customer service software for your companyCustomer ServiceTools
Mafalda FariaApril 30, 2018・7 min readAutomating customer support: do humans really need human help?AutomationCustomer Service
Matthew CarrozoApril 24, 2018・3 min readLet’s get multilingual. Removing language barriers on Zendesk with UnbabelCustomer ServiceIntegrationsZendesk
Raquel PereiraApril 17, 2018・10 min readHow Zendesk and GoCardless place customer support at the heart of their international expansion strategiesCustomer ServiceGoCardlessZendesk
Raquel PereiraFebruary 23, 2018・4 min readYou might be hiring the wrong people for customer support. Here’s why.Customer ServiceHiring
Raquel PereiraNovember 14, 2017・7 min readA checklist for multilingual customer supportCustomer Service
Raquel PereiraOctober 26, 2017・2 min readHow high-growth companies are scaling customer service across multiple languagesCustomer Service
Raquel PereiraOctober 4, 2017・7 min readHow to transform customer support for business excellenceCustomer Service
