Customer Service Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine Translation Sofia RodriguesSeptember 19, 2018・8 min readInsert coin: Level up your player support experienceCustomer ServiceGamescomGaming Maria AlmeidaSeptember 12, 2018・9 min readWhy customer support in SaaS is a marathon, not a sprintCustomer ServiceSaaS Edmund OvingtonAugust 31, 2018・8 min readComputer says no — Why my dad hates automation in customer supportAutomationCustomer Service Mikhail NaumovAugust 30, 2018・5 min readTicket to ride — Transforming customer service with next-generation automationAutomationCustomer Service Raquel JacobAugust 23, 2018・9 min readPeak season: A hard day’s night for customer supportCustomer ServiceE-CommerceTravel Fernando AmaralAugust 2, 2018・11 min readSocial Customer Service is the new Marketing heroCustomer ServiceMarketingSocial Media Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice Mafalda FariaJuly 13, 2018・5 min readImproving customer support through self-service. Here’s how to get it right.Customer ServiceFAQsSelf-Service Richard KalninsMay 10, 2018・5 min readSelling to Superman’s Mom: Multilingual Customer Support for Retail BrandsCustomer ServiceE-CommerceRetail Mafalda FariaMay 4, 2018・6 min readFinding the best customer service software for your companyCustomer ServiceToolsPosts navigation1 2 NextCustomer Centric NewsletterThe weekly digest for the customer-obsessedStay ahead of the curve. I have read and agree to the privacy policy Leave this field empty if you're human:
Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine Translation
Sofia RodriguesSeptember 19, 2018・8 min readInsert coin: Level up your player support experienceCustomer ServiceGamescomGaming
Maria AlmeidaSeptember 12, 2018・9 min readWhy customer support in SaaS is a marathon, not a sprintCustomer ServiceSaaS
Edmund OvingtonAugust 31, 2018・8 min readComputer says no — Why my dad hates automation in customer supportAutomationCustomer Service
Mikhail NaumovAugust 30, 2018・5 min readTicket to ride — Transforming customer service with next-generation automationAutomationCustomer Service
Raquel JacobAugust 23, 2018・9 min readPeak season: A hard day’s night for customer supportCustomer ServiceE-CommerceTravel
Fernando AmaralAugust 2, 2018・11 min readSocial Customer Service is the new Marketing heroCustomer ServiceMarketingSocial Media
Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice
Mafalda FariaJuly 13, 2018・5 min readImproving customer support through self-service. Here’s how to get it right.Customer ServiceFAQsSelf-Service
Richard KalninsMay 10, 2018・5 min readSelling to Superman’s Mom: Multilingual Customer Support for Retail BrandsCustomer ServiceE-CommerceRetail
Mafalda FariaMay 4, 2018・6 min readFinding the best customer service software for your companyCustomer ServiceTools
