Customer Service Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice Raquel MagalhãesJanuary 10, 2019・8 min readFrom Abacus to Zendesk: Customer Service through the agesCustomer Service Raquel MagalhãesDecember 4, 2018・9 min readPeak season in Customer Service: A nightmare before ChristmasCustomer ServiceE-CommercePeak Season Catarina CoutinhoNovember 27, 2018・9 min readLocation, location, relocation: Moving Customer Service operations to improve businessCustomer ServiceCustomer StoriesTravel Dennis SpruteNovember 15, 2018・8 min readHey Jude, take Customer Service and make it better, better, BETTERCustomer ServiceE-CommerceRetail Jamie BollandNovember 8, 2018・7 min readCustomer Service after hours: what the Dark Web can teach usCustomer ServiceE-CommerceTrust Jamie BollandOctober 30, 2018・6 min readGetting Medieval on Customer ServiceCustomer ServiceTrust Zuzana MadarovaOctober 25, 2018・6 min read“Not just another freakin’ conference” — why we’re going to Zendesk RelateCustomer ServiceRelateZendesk Edmund OvingtonOctober 24, 2018・7 min readSurvival of the fittest: are BPOs ready to evolve?Artificial IntelligenceBPOCustomer Service Catarina CoutinhoOctober 11, 2018・8 min readNo missed connections: How travel companies are joining forces to improve customer experienceCustomer ExperienceCustomer ServiceTravel Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine TranslationTranslation QualityPosts navigation1 2 3 4 NextCustomer CentricThe weekly digest for the customer-obsessed
Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice
Raquel MagalhãesJanuary 10, 2019・8 min readFrom Abacus to Zendesk: Customer Service through the agesCustomer Service
Raquel MagalhãesDecember 4, 2018・9 min readPeak season in Customer Service: A nightmare before ChristmasCustomer ServiceE-CommercePeak Season
Catarina CoutinhoNovember 27, 2018・9 min readLocation, location, relocation: Moving Customer Service operations to improve businessCustomer ServiceCustomer StoriesTravel
Dennis SpruteNovember 15, 2018・8 min readHey Jude, take Customer Service and make it better, better, BETTERCustomer ServiceE-CommerceRetail
Jamie BollandNovember 8, 2018・7 min readCustomer Service after hours: what the Dark Web can teach usCustomer ServiceE-CommerceTrust
Zuzana MadarovaOctober 25, 2018・6 min read“Not just another freakin’ conference” — why we’re going to Zendesk RelateCustomer ServiceRelateZendesk
Edmund OvingtonOctober 24, 2018・7 min readSurvival of the fittest: are BPOs ready to evolve?Artificial IntelligenceBPOCustomer Service
Catarina CoutinhoOctober 11, 2018・8 min readNo missed connections: How travel companies are joining forces to improve customer experienceCustomer ExperienceCustomer ServiceTravel
Maxim KhalilovOctober 2, 2018・8 min readThe good, the bad and the ugly of machine translation for customer serviceCustomer ServiceMachine TranslationTranslation Quality
