Customer Service Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations Fernando AmaralMay 28, 2019・10 min readBehind the Customer Centric Conference: building an event from scratchCustomer CentricityCustomer ServiceUnbabel Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceSupport Operations Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportCustomer ExperienceCustomer ServiceSupport Operations João SardinhaMay 15, 2019・6 min readIntroducing Unbabel Interface: your CRM’s new best friendCustomer ServiceProductUnbabel Michael Ollitervo-MurphyMay 2, 2019・5 min readCustomer Centric Conference: Join the fiercest customer advocates in LisbonCustomer CentricityCustomer ServiceUnbabel Raquel MagalhãesApril 23, 2019・10 min readHold on, I’m comin’: waiting music in Customer ServiceCustomer ExperienceCustomer Service Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations Luís PintoApril 11, 2019・11 min readKeeping your support team motivated, happy and productiveCustomer ServiceCustomer SuccessLeadership Vasco PedroApril 9, 2019・6 min readCustomer Centric Conference: closing the customer service gapCustomer CentricityCustomer ServiceUnbabel Diana AfonsoApril 4, 2019・7 min readHow personalized customer service can turn a bad experience into a good oneCustomer ExperienceCustomer ServicePosts navigation1 2 3 … 5 Next Newsletter A weekly round up of the CX stories that hit home and change minds
Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations
Fernando AmaralMay 28, 2019・10 min readBehind the Customer Centric Conference: building an event from scratchCustomer CentricityCustomer ServiceUnbabel
Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceSupport Operations
Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportCustomer ExperienceCustomer ServiceSupport Operations
João SardinhaMay 15, 2019・6 min readIntroducing Unbabel Interface: your CRM’s new best friendCustomer ServiceProductUnbabel
Michael Ollitervo-MurphyMay 2, 2019・5 min readCustomer Centric Conference: Join the fiercest customer advocates in LisbonCustomer CentricityCustomer ServiceUnbabel
Raquel MagalhãesApril 23, 2019・10 min readHold on, I’m comin’: waiting music in Customer ServiceCustomer ExperienceCustomer Service
Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations
Luís PintoApril 11, 2019・11 min readKeeping your support team motivated, happy and productiveCustomer ServiceCustomer SuccessLeadership
Vasco PedroApril 9, 2019・6 min readCustomer Centric Conference: closing the customer service gapCustomer CentricityCustomer ServiceUnbabel
Diana AfonsoApril 4, 2019・7 min readHow personalized customer service can turn a bad experience into a good oneCustomer ExperienceCustomer Service
