Customer Service Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSales Enablement Luís PintoApril 11, 2019・11 min readKeeping your support team motivated, happy and productiveCustomer ServiceCustomer SuccessLeadership Vasco PedroApril 9, 2019・6 min readCustomer Centric Conference: closing the customer service gapCustomer CentricityCustomer ServiceUnbabel Diana AfonsoApril 4, 2019・7 min readHow personalized customer service can turn a bad experience into a good oneCustomer ExperienceCustomer Service Mafalda FariaApril 3, 2019・8 min readA checklist for multilingual customer supportCustomer ServiceFAQsLanguage Ricardo LuizMarch 19, 2019・10 min readLive chat in customer service: Did online chat fall flat?ChatCustomer ServiceLocalization Rafaela CortezMarch 14, 2019・9 min readOur love affair with subscription productsCustomer ExperienceCustomer ServiceE-Commerce Francisco PeresMarch 7, 2019・11 min readFinding your (non-)voice — the move to a written customer experienceAutomationCustomer ExperienceCustomer Service Edmund OvingtonFebruary 27, 2019・9 min readAI, gig, and you: the holy trinity of customer serviceArtificial IntelligenceCustomer ServiceWebinar Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice Raquel MagalhãesJanuary 10, 2019・8 min readFrom Abacus to Zendesk: Customer Service through the agesCustomer ServicePosts navigation1 2 3 … 5 Next Newsletter A weekly round up of the CX stories that hit home and change minds
Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSales Enablement
Luís PintoApril 11, 2019・11 min readKeeping your support team motivated, happy and productiveCustomer ServiceCustomer SuccessLeadership
Vasco PedroApril 9, 2019・6 min readCustomer Centric Conference: closing the customer service gapCustomer CentricityCustomer ServiceUnbabel
Diana AfonsoApril 4, 2019・7 min readHow personalized customer service can turn a bad experience into a good oneCustomer ExperienceCustomer Service
Mafalda FariaApril 3, 2019・8 min readA checklist for multilingual customer supportCustomer ServiceFAQsLanguage
Ricardo LuizMarch 19, 2019・10 min readLive chat in customer service: Did online chat fall flat?ChatCustomer ServiceLocalization
Rafaela CortezMarch 14, 2019・9 min readOur love affair with subscription productsCustomer ExperienceCustomer ServiceE-Commerce
Francisco PeresMarch 7, 2019・11 min readFinding your (non-)voice — the move to a written customer experienceAutomationCustomer ExperienceCustomer Service
Edmund OvingtonFebruary 27, 2019・9 min readAI, gig, and you: the holy trinity of customer serviceArtificial IntelligenceCustomer ServiceWebinar
Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice
Raquel MagalhãesJanuary 10, 2019・8 min readFrom Abacus to Zendesk: Customer Service through the agesCustomer Service
