With hundreds of customer service software (CSS) options out there, which one is right for your company? In this post, we look at the pros and cons of the 3 most popular CSS options so you won’t have to. Wix Answers Free, customisable customer support software Wix Answers allows you to create your own help …

Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than 100,000 paid customer accounts, and who recently surpassed $500 million annual revenue run rate. Unbabel has also been selected to integrate with Zendesk Guide Enterprise, a new AI-powered knowledge management solution tailored …

We’re really proud to announce the launch of our latest multilingual customer service integration — Unbabel Translate for Freshdesk. 

Already using Unbabel’s translation for Zendesk Support to seamlessly translate customer support tickets and agent replies? Awesome. Customers love being spoken to in their own languages. But did you know Unbabel can also integrate with Zendesk Guide to have your FAQs translated into 28 languages just as easily? Enabling self-service on a truly global level has …

Translating your website is a first step towards expanding into international markets. But once you get those customers from different countries, then what? Expectations have been raised, and customers will expect to interact with you in their native language too. After all, asking a question in Spanish and receiving an answer in English can very …