The roaring 20s are around the corner, but will they bring anything new to customer experience? We spoke to industry experts about the trends they care about.

How can CS managers get behind their support team and create a culture of recognition and belonging? Luís Pinto, our Director of Customer Support, explains it.

Our COO writes about why every company should be obsessed with customers and the best way to implement a customer experience strategy across your team.

According to the famous story from Genesis, a once-united humanity that spoke a single language dared to build a city and a tower — the Tower of Babel — high enough to reach the heavens. That endeavour was halted by the Biblical God, and humanity’s speech was confounded so they could no longer understand each …

Hey there, Vasco here. A few months ago, I was invited to be a speaker at DLD17 in Munich, from the 15th to the 17th of January, 2017. It was my first time both at a Digital Life Design conference and in Munich and it completely exceeded my expectations. I was hugely inspired by the …

Since Unbabel started in 2013, we’ve had the good fortune to work with industry leaders like Pinterest, Skyscanner, Under Armour, Trello and Oculus VR. Unbabel’s enterprise platform — using proprietary artificial intelligence tech and a global community of mobile linguists — has created incredible value for these companies and many others. Our integrations with Zendesk, …

  Unbabel’s CEO Vasco Pedro was recently a guest on The App Guy Podcast hosted by Paul Kemp. He spoke about going through Y Combinator, growing a startup and finding balance between private and professional life. Here you can read the full interview:

Two of Unbabel’s Co-Founders – Sofia Pessanha and Vasco Pedro were guests on Startup School Radio hosted by Aaron Harris, partner at Y Combinator. In this first part of the interview, they speak about how they both got into startups, how the startup scene in Portugal was born and what’s the state of it now.