Customer Service might come as an afterthought to online retailers during peak season, but that's when their buyers need it most. Learn how to prepare for it.

There’s hope when you invest in your customer experience above all else.Everyone knows that ‘retail is hard’ right now. Online seems to be gobbling up the traditional retail business and once-great brands are disappearing from our main shopping streets. In the US, the Sears group is emblematic of the trend: the company has halved its …

The retail sector is certainly a challenging choice for doing business today. I recently paid a visit to a fashion designer friend’s storage space in downtown Manhattan, not far from Unbabel’s new NYC office. As we stood in the dark, windowless room amongst piles of leather, rolls of fabric, and boxes of buckles, my friend …