Chatbots aren’t the only way to automate customer support operations. We spoke to Intercom’s Ryan Steinberg to learn more about the technologies they’re implementing to improve their customers’ experience.
Delivering efficient multilingual support can quickly become a logistical nightmare. Discover the key challenges companies are facing and how to overcome them.
Gamers won’t play something else when they find a bug, but they will if they get poor support. Learn how to deliver player support and keep engagement high.
Employee retention may seem like a losing battle, but it doesn’t have to be. Understand why your agents are leaving, and what you can do to keep them around.
We caught up with Paula Kennedy, Vice President at Concentrix, to discuss artificial intelligence, gig economy and remote work in customer service operations.
Leverage automation to empower your support team by keeping mundane tasks out of their plate and letting them focus on building better customer experiences.
