Support Operations Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceSupport Operations Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportCustomer ExperienceCustomer ServiceSupport Operations Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations Newsletter A weekly round up of the CX stories that hit home and change minds
Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations
Maxim KhalilovMay 23, 2019・8 min readAI in Customer Service: redefining your agents’ experienceArtificial IntelligenceCustomer ServiceSupport Operations
Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportCustomer ExperienceCustomer ServiceSupport Operations
Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations
