Support Operations João MatosAugust 6, 2019・9 min readDon’t hate player support, change the gameCustomer ExperienceGamingSupport Operations Belén EglezJuly 24, 2019・10 min readEmployee retention: why your agents are quitting youCustomer ServiceSales EnablementSupport Operations Catarina CoutinhoJuly 2, 2019・8 min readMade for you: enjoy new discoveries about contact center AI innovationArtificial IntelligenceContact CenterSupport Operations Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportContact CenterCustomer ServiceSupport Operations Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations Newsletter A weekly round up of the CX stories that hit home and change minds
João MatosAugust 6, 2019・9 min readDon’t hate player support, change the gameCustomer ExperienceGamingSupport Operations
Belén EglezJuly 24, 2019・10 min readEmployee retention: why your agents are quitting youCustomer ServiceSales EnablementSupport Operations
Catarina CoutinhoJuly 2, 2019・8 min readMade for you: enjoy new discoveries about contact center AI innovationArtificial IntelligenceContact CenterSupport Operations
Maria AlmeidaJune 5, 2019・8 min readA good gig: Paula Kennedy on AI, remote work, and innovation at ConcentrixBPOCustomer ServiceSupport Operations
Luís PintoMay 16, 2019・7 min readI’ll be there for you: moving towards 24/7 customer supportContact CenterCustomer ServiceSupport Operations
Belén EglezApril 16, 2019・8 min readReady, set, support: Empowering your support team with automationAutomationCustomer ServiceSupport Operations
