Tickets

Featured

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

As of today, Microsoft Dynamics 365 for Customer Service users can integrate translation directly into their workflow by connecting with Unbabel’s solution, now available at Microsoft AppSource. All thanks to our latest customer service integration, companies using Microsoft Dynamics 365 for customer support will be able to understand and be understood by their customers in …

Zuzana Madarova

Latest

Customer Experience

Writing the perfect message to your customers

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my inbox every morning (or as I came to call it, Pandora’s Inbox) entailed reading everything from threats to love letters, compliments to complaints. Once I got to the office I just wanted …

Maria Almeida

Unbabel

Introducing Unbabel Translate for Freshdesk

We’re really proud to announce the launch of our latest multilingual customer service integration — Unbabel Translate for Freshdesk.

Paulo Dimas

Customer Experience

How to deliver multilingual customer service on Zendesk in a few easy steps

Translating your website is a first step towards expanding into international markets. But once you get those customers from different countries, then what? Expectations have been raised, and customers will expect to interact with you in their native language too. After all, asking a question in Spanish and receiving an answer in English can very …

Raquel Pereira

3 Ways the Translator’s Role Has Evolved with AI

How to Master AI Technology for Customer Operations in 2021

Why We Built COMET, a New Framework and Metric for Automated Machine Translation Evaluation

7 Tips to Create Machine-Friendly, Translatable Content for Customer Service

Introducing the Unbabel Portal: A New Way to Manage Customer Service Language Operations

Why Facebook and Google’s New Multilingual Models are Great Steps for AI

How TuneCore Expanded its Global Customer Operations with Unbabel

Guest Post: How to Make Every Leader in Your Company a Chief Customer Officer

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Unbabel Podcast: Paula Kennedy and the future of work

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19

How GoCardless Scaled its Customer Operations Without Increasing Headcount Using Unbabel

The Gift and the Curse: Handling Holiday Customer Service Surges

5 Tips to Improve Customer Service Contact Center Efficiency

5 Predictions for Global Customer Service in 2021

6 Ideas to Optimize Customer Service Operations and Scale Teams

What is Language Operations?

A game of Telephone: how accurate can translation really be?

Adventures in online punctuation (and other grammatical quirks)

The secret life and death of secret languages

Unbabel Podcast: Lori Thicke and the language last mile

What the font? How typeface can change the meaning of a text

2020, and a Look into Unbabel’s Future

“But where are you really from?” How my experiences with bias led me to Unbabel

Unbabel stands with the Black community

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale