Tickets

Featured

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

As of today, Microsoft Dynamics 365 for Customer Service users can integrate translation directly into their workflow by connecting with Unbabel’s solution, now available at Microsoft AppSource. All thanks to our latest customer service integration, companies using Microsoft Dynamics 365 for customer support will be able to understand and be understood by their customers in …

Zuzana Madarova

Writing the perfect message to your customers

Maria Almeida

Latest

Customer Experience

Writing the perfect message to your customers

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my inbox every morning (or as I came to call it, Pandora’s Inbox) entailed reading everything from threats to love letters, compliments to complaints. Once I got to the office I just wanted …

Maria Almeida

Unbabel

Introducing Unbabel Translate for Freshdesk

We’re really proud to announce the launch of our latest multilingual customer service integration — Unbabel Translate for Freshdesk.

Paulo Dimas

Customer Experience

How to deliver multilingual customer service on Zendesk in a few easy steps

Translating your website is a first step towards expanding into international markets. But once you get those customers from different countries, then what? Expectations have been raised, and customers will expect to interact with you in their native language too. After all, asking a question in Spanish and receiving an answer in English can very …

Raquel Pereira

Translation brawls: what happens when annotators disagree?

Getting serious about humor: Can AI understand jokes?

Lawyering up: Can AI make legal more human?

Why AI fails in the wild

Dealing with AI’s energy problem

Expectation vs. reality: AI narratives in the media

Life after canceling Zendesk Relate

Suddenly, your whole team is remote. Now what?

Unbabel Podcast: Paula Kennedy and the future of work

Somewhere over the rainbow: LGBT+ inclusivity in the workplace

The 14 languages that you’ll need to support this decade

Driving the innovation engine as you scale

Unbabel Podcast: Steve Clayton and the power of stories

You might be hiring the wrong people for customer support. Here’s why.

The Unbabel guide for onboarding in a small support team

Here’s why your support team should have a knowledge manager

The Weatherman Effect: using data to improve the customer experience

Community support: How SPEAK builds community experiences

A game of Telephone: how accurate can translation really be?

Adventures in online punctuation (and other grammatical quirks)

The secret life and death of secret languages

Unbabel Podcast: Lori Thicke and the language last mile

What the font? How typeface can change the meaning of a text

If language is subjective, how can we measure translation quality?

Unbabel stands with the Black community

If language is subjective, how can we measure translation quality?

It’s alive! Bringing innovation back with Night Lab

Driving the innovation engine as you scale

How People Ops can help shape company culture

Older, wiser, and better funded: inside Unbabel’s Series C

Tickets

Featured

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

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Writing the perfect message to your customers

Latest

Writing the perfect message to your customers

Introducing Unbabel Translate for Freshdesk

How to deliver multilingual customer service on Zendesk in a few easy steps