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Featured

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

As of today, Microsoft Dynamics 365 for Customer Service users can integrate translation directly into their workflow by connecting with Unbabel’s solution, now available at Microsoft AppSource. All thanks to our latest customer service integration, companies using Microsoft Dynamics 365 for customer support will be able to understand and be understood by their customers in …

Zuzana Madarova

Writing the perfect message to your customers

Maria Almeida

Latest

Customer Experience

Writing the perfect message to your customers

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my inbox every morning (or as I came to call it, Pandora’s Inbox) entailed reading everything from threats to love letters, compliments to complaints. Once I got to the office I just wanted …

Maria Almeida

Unbabel

Introducing Unbabel Translate for Freshdesk

We’re really proud to announce the launch of our latest multilingual customer service integration — Unbabel Translate for Freshdesk.

Paulo Dimas

Customer Experience

How to deliver multilingual customer service on Zendesk in a few easy steps

Translating your website is a first step towards expanding into international markets. But once you get those customers from different countries, then what? Expectations have been raised, and customers will expect to interact with you in their native language too. After all, asking a question in Spanish and receiving an answer in English can very …

Raquel Pereira

Searching for the Uncanny Valley

Will AI do to services what machines did to manufacturing?

The innovation business

Welcome to the machine: Yoav Goldberg on NLP

Solving Machine Translation, one step at a time

Will chatbots be our new therapists?

Prepare for take off: innovating with AI in the travel industry

Eastbound enterprise: adapting to the Chinese market

Scaling businesses: how I learned to embrace the growing pains

Move earlier. Do everything sooner: Workable’s CEO on building a business abroad

Survival of the fittest: are BPOs ready to evolve?

What it means to be a customer centric organization

The six barriers to efficient multilingual support (and how to overcome them)

The dangers of traveling with bad customer support

Will AI do to services what machines did to manufacturing?

Don’t hate player support, change the game

Employee retention: why your agents are quitting you

Knowledge base is power: quick tips for a multilingual help center

Why translating idioms is hard

Translation mistakes that (might have) led to war

Why do humans speak 7000 different languages?

In praise of swearing

Solving Machine Translation, one step at a time

You say it best when you say nothing at all

Unbabel Talks: Tech insights from Lisbon to the world

The innovation business

Lights, camera, captions: the making of Unbabel Video

Behind the Customer Centric Conference: building an event from scratch

Introducing Unbabel Interface: your CRM’s new best friend

Customer Centric Conference: Join the fiercest customer advocates in Lisbon

Tickets

Featured

Unbabel’s Translation as a Service comes to Microsoft Dynamics 365

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Writing the perfect message to your customers

Latest

Writing the perfect message to your customers

Introducing Unbabel Translate for Freshdesk

How to deliver multilingual customer service on Zendesk in a few easy steps