Tone of Voice Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice Raquel MagalhãesNovember 7, 2018・7 min readIt’s not you, it’s me: how to deal with angry customersCustomer SuccessTone of Voice Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice Maria AlmeidaDecember 21, 2017・5 min readWriting the perfect message to your customersCustomer ExperienceTicketsTone of VoiceCustomer CentricThe weekly digest for the customer-obsessed
Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice
Raquel MagalhãesNovember 7, 2018・7 min readIt’s not you, it’s me: how to deal with angry customersCustomer SuccessTone of Voice
Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice
Maria AlmeidaDecember 21, 2017・5 min readWriting the perfect message to your customersCustomer ExperienceTicketsTone of Voice
