Tone of Voice Rafaela CortezAugust 9, 2019・8 min readIn praise of swearingCommunicationLanguageTone of Voice Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice Raquel MagalhãesNovember 7, 2018・7 min readIt’s not you, it’s me: how to deal with angry customersCustomer SatisfactionCustomer SuccessTone of Voice Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice Maria AlmeidaDecember 21, 2017・5 min readWriting the perfect message to your customersCustomer ExperienceTicketsTone of Voice Newsletter A weekly round up of the CX stories that hit home and change minds
Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice
Raquel MagalhãesNovember 7, 2018・7 min readIt’s not you, it’s me: how to deal with angry customersCustomer SatisfactionCustomer SuccessTone of Voice
Julie BeliãoJuly 26, 2018・11 min readHone your tone of voice. A linguistic perspective on how to talk to customersCustomer ServiceLanguageTone of Voice
Maria AlmeidaDecember 21, 2017・5 min readWriting the perfect message to your customersCustomer ExperienceTicketsTone of Voice
