Ever since its appearance, the internet has had an enormous impact on our lives, including on the way we communicate both online and offline. From memes to exaggerated punctuation, learn how internet speak is reshaping language.

All global companies start out as local businesses, but very few of them are able to maintain the personal connection with customers that often characterizes your neighborhood cafe or grocery store. How can businesses scale while remaining authentic?

For better or for worse, swear words are powerful. They tell us a lot about ourselves, about how our brains and societies work. Discover how inside.

Humor can help differentiate your customer support, but a bad joke can ruin the customer experience. Here are our tips for using humor in Customer Service.

There can be a lot of negativity in customer service. Our Customer Success Manager shares tips that have helped her make angry customers happy.

Discover what our Director of Quality has learned about the way an agent’s tone of voice can influence customer satisfaction and brand loyalty.

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my inbox every morning (or as I came to call it, Pandora’s Inbox) entailed reading everything from threats to love letters, compliments to complaints. Once I got to the office I just wanted …