​​Your parents taught you not to talk to strangers. They were wrong. Here's how talking to strangers could save your life.

All global companies start out as local businesses, but very few of them are able to maintain the personal connection with customers that often characterizes your neighborhood cafe or grocery store. How can businesses scale while remaining authentic?

Working as a Customer Service Representative for the first time can be a daunting experience, but even the worst failures make for timeless lessons on what customers really expect from CS.

Learn how principles of user experience (UX) design can be applied in customer experience to build a more trustworthy relationship with customers.

In the fake news era, fake reviews might seem relatively innocuous. Explore the deep instincts that cause us to give them more credit than they’re due.

Read about the challenges dark web sellers face and about their customer service strategies, which are surprisingly relevant to legitimate businesses.

“My reputation is being ruined!” Sumhun Ben Da’ad to his business partner, Joseph Ben ‘Awkal, 1005AD Sumhun had asked his partner, Joseph, to repay a debt of several hundred dinars that they owed in Egypt, but Joseph had ignored him. As the average monthly cost of living for a middle-class family was three dinars, this …

Customer support is especially crucial to SaaS providers. Read our tips on how to play the long game in customer service.

In order to build universal understanding, we need to ensure trust in our technology and we must guarantee that our customers' data stays private and safe.