Unbabel has been named a premier translation partner of Zendesk, one of the world’s leading customer service and engagement platforms, with more than 100,000 paid customer accounts, and who recently surpassed $500 million annual revenue run rate.
Unbabel has also been selected to integrate with Zendesk Guide Enterprise, a new AI-powered knowledge management solution tailored to larger organisations. The joint solution allows enterprises to understand and be understood by their customers in 28 languages, helping to build stronger customer relationships.
This partnership delivers a turnkey, cloud-based solution that is already being used by companies like Pinterest, Skyscanner, Under Armour, and Daniel Wellington.
As a result of this selection, Zendesk and Unbabel are deepening their investment in delivering a unified customer experience, no matter the language enterprises or their customers speak.
We want every Zendesk customer to be able to provide their users with the knowledge base content they need in the appropriate language and are excited to partner with Unbabel to make this even easier for companies to do.
Billy Robins, Director of Technology Alliances at Zendesk
The deep integration that Unbabel has built with Zendesk is giving agents ‘multilingual superpowers’, improving first response times and resulting, most importantly, in happier customers.
Unbabel is committed to helping our enterprise customers deliver the best possible experience to their customers through a personalised, language-agnostic service. We’re hugely impressed by the incredible ecosystem that Zendesk has built over the past decade-plus and we are incredibly excited to partner with them to provide even more value to our joint customers.
Vasco Pedro, co-founding CEO of Unbabel
But what is Zendesk’s Guide Enterprise?
It’s undeniably true that there’s huge potential in self-service options for customer support. Not only because it requires fewer resources and it’s helpful, but also because it’s what your customers are looking for — which is probably why self-service is now the most used customer support channel.
However, this doesn’t necessarily mean that it’s easy to manage, especially if you’re a large organization.
For this reason, Zendesk created Guide Enterprise, a new plan that makes it easy for large teams to collaborate on knowledge through workflows and manage knowledge internally, externally, and across multiple brands and languages.
Now thanks to Unbabel for Zendesk, any large organization can have its knowledge base content translated into 28 languages. This way global companies can optimise their workflows and truly operate at that scale. Just like Skyscanner, who increased their customer satisfaction from 75% to 92%, or Pinterest, who delivers global customer support with a small team of excellent agents, not translators.
Interested in finding out how to use Unbabel for Zendesk? Reach out directly to our team and learn how to give your agents multilingual superpowers.
Unbabel and Zendesk Masterclass
Unbabel and Zendesk will present a joint masterclass on April 24th, 2018 at 5pm (GMT+1) on “Let’s get multilingual. Removing language barriers on Zendesk with Unbabel”.
We will both explain how Unbabel for Zendesk enables companies to take their support across multiple languages while increasing the levels of customer satisfaction at a global level.
Let’s get multilingual. Removing language barriers on Zendesk with Unbabel
May 2nd, 2018 at 17:00 GMT+1 / 9h00 am PST+1
Here’s what you’ll learn:
- Why you don’t need to hire more customer service agents to answer your multilingual customer’s requests
- How to decrease multilingual questions from customers by translating your FAQ’s
- How Unbabel’s Zendesk integration is a smart solution for creating a multilingual customer service team in just few minutes.
- The power of AI: how translation happens within Unbabel
- How to easily set-up and be ready to use Unbabel for Zendesk
Will we see you there? Make sure you register here.