CCW Europe 2020

Amsterdam, Netherlands

Customer Contact Week (CCW) Europe 2020 presents the best practices in people management, technology, and operations — so you can deliver world-class customer service. Bringing together key players, the event provides the ideal environment for sharing best practices and fostering partnerships.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the collaboration required for a brand to speak, act and serve with the same vision and same voice.

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