REPORT

Gartner® Report: Managing the Customer Service Experience

Delivering consistent and high quality customer experience is something all companies strive for. Get this right from the beginning and you’ll find your customers returning time and time again through loyalty to your brand.

However, with the various channels that consumers are using and several teams being responsible for CX, delivering a consistent and personalized experience across all parts of the business is proving more difficult than ever before.

Download this report to learn:

  • What you need to consider when developing a strategy for setting customer expectations
  • How to redesign and optimally manage the service experience
  • The six common mistakes to avoid when designing the experience
  • The three types of feedback your business should collect and how best to act upon it.

Gartner, Managing the Customer Service Experience,Jim Davies, 16th September 2021.

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