De meeste bedrijven communiceren met hun klanten in het Engels. Maar de waarheid? Engelstaligen maken slechts ongeveer een kwart van alle internetgebruikers wereldwijd uit.
Sinds de oprichting in 2013 is Unbabel pionier in de categorie Language Operations (LangOps), waardoor teams van bedrijven gemakkelijk met klanten kunnen communiceren in elke taal die zij spreken.
Bekroonde technologie gecombineerd met menselijke editors voor betrouwbaardere vertalingen
Onze taaltechnologieën combineren geavanceerde kunstmatige intelligentie met onze eigen gemeenschap van menselijke editors, voor snelle, efficiënte vertalingen van hoge kwaliteit die mettertijd steeds slimmer worden. Unbabel machine-learning vertalingen zorgen voor consistente meertalige klantenondersteuning en lokalisatie op schaal, zodat kleine bedrijven en ondernemingen wereldwijd uitstekende klantenervaringen kunnen bieden in elke hoek van de wereld.
Ons team
Leiderschap
Unbabel was founded in Lisbon, Portugal by CEO, Vasco Pedro, and co-founders João Graça, Sofia Pessanha, Bruno Silva, and Hugo Silva.
Vasco Pedro
Medeoprichter en Chief Executive Officer
João Graça
Medeoprichter en Chief Technology Officer
Kathryn Keenan
Vice President of Revenue
James Palmer
Financieel directeur
Ana Becker‑Weinberg
Chief Executive Officer of EVS Translations
Leah Buccellato
Chief People Officer
Jason Richardson
Vice President Customer Operations
José Pedro Nunes
Vice President of Engineering
Kerry Scobie
Vice-voorzitter van de Gemeenschap
Gil Coelho
Head of Product
Gabriele Manasse
Vice President of Growth
Vasco Pedro,
Medeoprichter en Chief Executive Officer
Vasco Pedro is a co-founder and Chief Executive Officer of Unbabel. He founded Unbabel and its new category creation, LangOps, in 2013, alongside João Graça, Sofia Pessanha, Bruno Silva, Hugo Silva during a surfing trip in Arrifana, Portugal. Under this leadership, Unbabel has since expanded globally with offices in San Francisco, California, and additional US hubs in New York and Pittsburgh, and a subsidiary office in Portugal. Leading brands like Pinterest, Skyscanner, Under Armour, Trello, and Oculus use Unbabel to make their customers happier and their support operations vastly more efficient. Vasco developed his love of both languages and technology during his time at Carnegie Mellon University, where he earned both his Master’s and doctorate in Language Technologies. Vasco then worked at both Siemens and Google, where he helped develop technologies to further understand data computation and language.
João Graça,
Medeoprichter en Chief Technology Officer
João Graça is medeoprichter, Chief Technology Officer en rekenkundig genie achter Unbabel. De in Portugal geboren João studeerde computerwetenschappen op doctoraatsniveau aan een van de meest gerespecteerde technische universiteiten van Lissabon, het Instituto Superior Técnico de Lisboa. Tijdens zijn studie publiceerde hij een aantal goed ontvangen artikelen over machinaal leren, computationeel onderzoek en computationele linguïstiek - die allemaal de basis vormen van Unbabel's automatische vertaling engine. Na zijn afstuderen werkte João bij INESC-ID, waar hij onderzoek deed naar natuurlijke taalverwerking (NLP). Vervolgens deed hij zijn postdoc in NLP op University of Pennsylvania. João kreeg een Marie Curie, Welcome II Scholarship (2011), die hij afwees ten gunste van het ondernemerschap. Hij werkte samen met de huidige CEO van Unbabel, Vasco Pedro, aan de ontwikkeling van taalleeralgoritmen en instrumenten voor machinaal leren, en bekleedde verschillende functies als onderzoekswetenschapper voordat hij Unbabel mede oprichtte in 2013.
Kathryn Keenan,
Vice President of Revenue
Kathryn Keenan is the Vice President of Revenue at Unbabel. Kathryn oversees Unbabel Sales and Marketing and brings over a decade of experience in the enterprise tech industry. Since joining Unbabel in 2018 she led the Solutions Consulting team before taking on her current position. Prior to joining Unbabel, she led Implementation and Presales teams at Percolate (Seismic) and Beem. Having lived in Dublin, San Francisco and London before settling in Lisbon, she brings a global perspective and a deep understanding of diverse markets to our team. Kathryn graduated summa cum laude in Neurophysiology from Trinity College Dublin. This unique background has equipped her to tackle the challenges of the fast-paced tech world with scientific precision and a creative approach.
James Palmer,
Financieel directeur
James Palmer is the Chief Financial Officer of Unbabel. He boasts more than 30 years of experience advising and leading global companies in a variety of technology-based services sectors with a speciality on leading business through complex sales and integration processes. He has recently overseen as successful refinancing of the supplier risk management service provider, Achilles, and was instrumental in the sale of UK-based email security business, MessageLabs, to Symantec for $700m. Prior to that, James had been President and Chief Executive of the state-owned telecommunications operator in Panama, Head of Marketing and Product Management for Cable & Wireless Global Businesses and Chief Operating Officer of their Regional Businesses organization. He is a past board member of the incumbent telecommunications businesses in the Maldives, Yemen and St Kitts & Nevis. He earned his M.A. in Mathematics and a diploma in Statistics from Cambridge University.
Ana Becker‑Weinberg,
Chief Executive Officer of EVS Translations
Ana Becker-Weinberg is Chief Executive Officer of EVS, an Unbabel company. She leads cross-functional business operations by overseeing key management functions, including strategy, excellence, compliance, M&A and business integration. Ana has over a decade of experience working across several continents and industries. Currently based in Lisbon, she speaks four languages, and spends her time between the Unbabel hubs, working with investors and executive teams on business transformation, scaling, and professionalization. Prior to joining Unbabel in 2019, Ana led strategic business-building and M&A activities at Maya Partners, leading the company’s investment and growth in Latin America. Additionally, at Brunswick Group, she served as advisor to the Chairman and Founder, and developed and implemented strategic projects and business development initiatives.
Leah Buccellato,
Chief People Officer
Leah Bucellato is Chief People Officer at Unbabel, where she oversees the onboarding, engagement and development of people across the global organization. She is a commercial HR professional with 14+ years of proven experience working for some of the most recognised and awarded creative, media, and tech companies. Prior to Unbabel, Leah helped Media Art Lab (MAL), the creative advertising agency for Apple, grow their London office from 20 to 200 people, and managed the Italy, Spain, and France offices. She led the implementation of the HR function, and set up processes for recruitment, induction, retention, benefits, and employee relations at App Business, a specialist app software company. Additionally, she led the HR team and created the global HR strategy for BBH, the global advertising agency that produced campaigns for top brands, including Audi, Axe, Google, and Virgin.
Jason Richardson,
Vice President Customer Operations
Jason Richardson is de Vice President of Customer Operations bij Unbabel. Hij leidt en managet Unbabel's customer operations-team en werkt nauw samen met klanten om sterke relaties te onderhouden en succes te garanderen. Met meer dan twee decennia ervaring in de technologiesector heeft Jason uitstekende leiderschapsvaardigheden ontwikkeld in het opzetten en laten groeien van organisaties om deze op te schalen en op te leveren en om visie en richting te geven aan diensten- en implementatieorganisaties. Voordat hij in dienst trad bij Unbabel op 2020, werkte hij als Senior Director, Global Customer Success voor Qlkik, een toonaangevende leverancier van business intelligence software. Als klantgerichte leider zorgt hij ervoor dat klanten consequent de verwachte waarde krijgen en blij zijn met hun ervaring.
José Pedro Nunes,
Vice President of Engineering
José Pedro Nunes is the Vice President of Engineering at Unbabel, responsible for our overall Engineering strategy, including delivery, hiring, and retention — and joins us with experience in managing large cross-functional teams, in multiple locations, and in fast-paced customer-focused contexts. José also held the role of Head of Engineering at BeReal, and prior to this he was the VP of Engineering at Reachdesk, one of the world’s fast-growing SaaS Startups. During his time at Reachdesk, he was part of the company’s executive team and held responsibility for all Engineering areas, from hiring and retaining the Engineering team to successfully delivering the roadmaps. José also had the role of Director of Engineering at Talkdesk — his responsibilities included delivering projects, making design decisions, hiring, and retaining a team of around +100 FTEs. Prior to this, José spent six years at Sky and held the position of Head of Technology for Sky’s OTT Product, Sky Store. Additionally, he was part of the board that managed the Sky Technology Center in Lisbon.
Kerry Scobie,
Vice-voorzitter van de Gemeenschap
Kerry Scobie is de Vice President of Community op Unbabel. Zij is verantwoordelijk voor de leiding van de functies met betrekking tot onze wereldwijde gemeenschap van freelance vertalers en linguïsten en houdt toezicht op de prestaties, ontwikkeling en werking van onze vertaaldiensten. Kerry heeft een uitgebreide achtergrond in management en leiderschap in commerciële operaties op schaal. Kerry was de Global Delivery Director bij Lingo24, voordat het bedrijf werd overgenomen door Unbabel, in welke hoedanigheid zij leiding gaf aan de Service Delivery en Vendor Management teams in Lingo24's internationale hubs, het stimuleren van operationele levering en het ontwikkelen van zakelijke groei.Daarvoor werkte ze meer dan 15 jaar bij de IKEA Groep in verschillende managementfuncties in Sales, Operations en Customer Relations. Zij heeft een passie voor ondernemen via mensen en gelooft sterk in situationeel en collaboratief leiderschap.
Gil Coelho,
Head of Product
As Unbabel’s Head of Product, Gil combines his aerospace engineering background with years of dedicated service at Unbabel, where he co-launched LangOps and played a pivotal role in the successful launch of the Unbabel Portal. An accomplished speaker, with appearances at events like WebSummit, Gil is a user-centric product leader, emphasizing impact and innovation in his work. He’s passionate about leading teams through empathy and shared vision and is committed to defining and executing product strategies that drive business success.
Gabriele Manasse,
Vice President of Growth
Gabriele Manasse is the Vice President of Growth at Unbabel, where he oversees all product-led growth initiatives, as well as the digital acquisition and engagement of customers. With 20 years of experience, Gabriele has a proven track record of leading business development teams within fast-growing high-tech companies across various sectors. He played a key role in expanding successful startups such as SuperDerivatives and AvaTrade into the European market. Additionally, he established AvaTrade’s first office in the European Union.
Before joining Unbabel, Gabriele co-founded and served as the CEO of Bablic, a SaaS solution for website and web application localization. Bablic gained tens of thousands of customers worldwide under his leadership. Gabriele successfully guided Bablic from its inception, through multiple fundraising rounds, to profitability, and ultimately oversaw its acquisition by Unbabel.
Based in Tel Aviv, Israel, Gabriele holds an MBA from INSEAD.
Unbabel wordt ondersteund door
Met strategische partnerschappen ontsluiten wij meertalige ondersteuning en aangepaste vertaaloplossingen over de hele wereld.
Ons toptalent en onze technologie zijn ongeëvenaard
Wij hebben een divers team van deskundigen op het gebied van AI en natuurlijke taalverwerking (NLP) samengesteld, die met hun ongeëvenaarde onderzoek en bekroonde doorbraken nog steeds de norm stellen voor de industrie.
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Unbabel is eenvoudig op te zetten; hun inkoop- en implementatieteams maakten de onboarding eenvoudig en de integratie met Zendesk was naadloos en zeer snel.
Fabien Dupont
Oorlogsvoering
Dankzij Unbabel kunnen we beschikken over hoogopgeleide agenten in alle markten waar we actief zijn, zodat we onze middelen kunnen optimaliseren en problemen met een gebrek aan dekking in de ene of de andere taal kunnen vermijden.
Filippo dell'Anno
Rakuten TV
Unbabel is eenvoudig te gebruiken, ze hanteren transparante bedrijfspraktijken (hulpartikelen vertellen u precies hoe hun product werkt) en de service is altijd boven verwachting geweest.
Talya Garman
Kongregate
Since easyJet has implemented Unbabel as a solution for our multilingual webchat, we have seen an increase of 4.2% on our CSAT, among other benefits on the operational level.
Simon Sequi
EasyJet
Alles is gemakkelijk te beheren, te volgen en bij te werken. Wat ooit een moeizame taak was, kan een nieuwe starter in zeer korte tijd leren.
