Happier customers, in every language
Increase customer satisfaction, cut down response times, and build a more efficient operation.Request Demo
Get happier customers, more productive teams and save time and money with Unbabel.
Achieve higher CSAT scores by speaking your customer’s native languages in every interaction.
Time to first reply is another decisive factor you can improve with Unbabel, empowering any agent to reply in any language.
Skyscanner's customer satisfaction increased from 75% to 92% in one year with Unbabel.
Hire your agents for their customer support skills and make them multilingual with Unbabel’s seamless integrations.
Translate your Knowledge Bases and provide easy self-service options in your customer’s languages, reducing your team’s workload.
With Unbabel you can keep a lean customer service team working in one location.
There’s no need to hire extra people for the linguistic long-tail or to cover for holidays, peak seasons or sick days.
Daniel Wellington uses Unbabel to cover a long tail of languages that are uneconomical to support natively.
Unbabel removes language as a concern, seamlessly translating these key content types at the core of your customer support operations.
Unbabel automatically translates all inbound messages to your agents' preferred language(s), and ensures all outbound messages are received by your customers in their languages.
Unbabel enables customer service agents to have conversations with customers in their preferred language, in near real time.
Make your help center and FAQs available - and up to date - in all the languages your customers speak. Edit content in one language, and roll out the changes in dozens of others.
Unbabel can be integrated seamlessly with the most popular Customer Service, CRM and Chat platforms.
Are you using another platform or a proprietary solution? You can still integrate with Unbabel’s translation API.Learn more
Unbabel unlocks multilingual communication for global businesses.
Unbabel delivers professional-grade translation of the customer communications that power your business in a matter of minutes. Under 10 for support emails, and near real time for live chat.
Unbabel combines the best of machine and human intelligence to deliver your brand voice in every language. Always sound like a native with state-of-the-art tech adapted to your requirements.
The Unbabel platform and its seamless integrations with leading customer service systems give your team multilingual superpowers without changing their workflows.
Some common queries we get
At the simplest level, Unbabel’s service is powered by combining customised Neural Machine Translation with a global network of tens of thousands of bilinguals around the world who post-edit the MT outputs to provide the quality of a human-only translation — overcoming the weaknesses and capitalising on the strengths of both pure MT and pure professional translation. Diving deeper, there is a much more complex system architecture in place, making use of state-of-the-art machine learning, proprietary data and self-learning mechanisms that are able to increase speed and quality over time. Read more about Unbabel’s “Translation as a Service” platform.
We currently support 28 languages and dozens of language pairings between them. Depending on requirements and volumes, we are also able to spin up custom language pairs on a per-customer basis. Request a demo.
For inbound customer tickets, translations are delivered instantly so agents can quickly understand the message. Outbound replies get the full machine+human translation treatment; an average of 100 words in our most popular language pairs will take under 10 minutes and are immediately dispatched to your customers. Our multilingual chat solution enables near-real-time speeds. Knowledge base content for your help center will depend on volumes, language pairs and complexity of language, but typical turnaround time is under 24 hours.
Unbabel ensures consistent translation quality through two key checkpoints — assessment of the quality of the work delivered to our customers and assessment of the quality of the editors in our global community. We conduct weekly quality audits on delivered translations which look at accuracy (minimising changes in intended meaning and errant additions or omissions of content), fluency (detecting errors at a grammar and spelling level to ensure comprehension) and style (relating to formal vs. informal tone and compliance with customer instructions and glossaries). Additionally, we perform regular, ongoing evaluations of individual editors and continue to build and improve tools which boost their performance.
Most of Unbabel’s customers are understandably very sensitive to the processing of customer communications, as it often contains personal identifiable information (PII) such as names, addresses, emails, credit card numbers, passwords, etc. We provide several layers of effective security and privacy mechanisms, including an anonymization process which removes this data from content before it enters our translation pipeline, and then replaces it just before delivery. Unbabel is fully compliant with the EU’s GDPR, and any customer may request signed agreements called Model Clauses or DPA (Data Protection Agreements) so that they have an assurance their data is being safely processed.
Unbabel is a subscription-based translation service calibrated to your needs and data. We don’t charge per language, per word or per user — but rather by content type and volume. We believe pricing should reflect what you need, whether it’s multilingual customer service tickets and FAQs, localised product listings, video subtitles, or something else. Make a pricing request today.
Unbabel’s “Translation as a Service” platform is ideally suited for high-volume “firehose” content types, but we are continually experimenting with new use cases and applications — particularly automated transcription, translation and subtitling of video content. We also occasionally are able to deliver large volumes of e-commerce product listings and search keywords for existing customers.