In today’s extremely competitive business environment, Customer Support and Customer Experience leaders need to be smart about digital transformation, quality and cost to scale. With a significant increase in customer support tickets this year, how are leading companies handling requests, while maintaining quality, a lean team and happy customers?
Join Unbabel’s CMO, Sophie Vu, and Kustomer���s VP of Marketing, Gabe Larsen, in an engaging discussion about the three key strategies CX leaders should adopt to achieve high growth with high customer satisfaction.
During this LinkedIn Live session you’ll learn:
- The various types of AI-powered technologies that support an omni-channel approach to CS
- How leading companies are removing operational friction and reducing backlogs
- How Customer Support leaders can increase customer satisfaction by leading with a customer-first strategy
