Mastering AI Technology for Customer Operations in 2021

Customers in 2020 sought out empathy as they coped with the stress of uncertain health, caregiving, job circumstances, and much more. As a result, customer service teams experienced a surge in demand, especially within the global travel and eCommerce sectors.

About this guide

The key difference: 2020 was a pressure test for doing more with less and paving the way for AI solutions to support a more efficient experience for customers and agents alike.

This guide explores these AI solutions and will focus on:

  • The practical ways advancements in customer service technology will help companies lower operational costs
  • AI trends in customer service that have paved the way for more efficient customer experiences
  • The tools that are worth the investment and make the customer support team’s job easier