Your Team Support Potential Business Success Vision Path , Translated
Unbabel is an AI-powered Language Operations platform that enables any agent to communicate in any language.
What language barrier?
Maintain a consistent standard of support for your customers, worldwide. Unbabel enables your agents to respond seamlessly to international customers, in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.
Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting.
John Wie,
Director of Customer Experience
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Your workforce, fluent in an instant
Focus on hiring the best agents no matter what language they speak. Near real-time translation lets your agents respond instantly to international customers, freeing them up for more important tasks, and lowering your average response time.
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Cost-effective and customer-centric
Unbabel gives you the freedom to create a cost-saving location strategy that works for you. Instead of hiring expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.
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Allocate agents where you need
Workforce planning is flexible with Unbabel. You can allocate any agent to any location or support channel, to keep you covered during peak volume times. Plus our analytics track those trends, so you’re prepared for busy seasons in the future.
Get started quickly with plug-and-play integrations on the CS platforms you're already using
Our Integrations
Speak their language to build trust and drive growth
Offering multilingual support makes every customer feel important, building trust and loyalty that will multiply across the globe. With an enhanced brand reputation, you can expand your reach, tap into new markets and bring in new revenue.
Here's the latest
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CS Market Research Insights: What’s Top of Mind in 2021
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The Unbabel Overview
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What’s Top of Mind for Global Customer Service Leaders in 2021
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Customer Service Market Research Insights: What's Top of Mind in 2021
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Logitech masters 300% ticket volume increase with Unbabel
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What is Language Operations?
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Microsoft saves 51% in multilingual support with Unbabel
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Guest Post: Why Your Customer Service Reps’ Happiness Matters as Much as Your Net Promoter Score
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Investing in the Future: Demystifying AI in Customer Service
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Scaling pains? Not on our watch
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Sky-high CSAT, in half the time
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Your Must-Have Checklist for Customer Service Efficiency in 2021
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Native-quality support translation? You can bank on it
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2020, and a Look into Unbabel’s Future
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Chat: A balancing act
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Customer Satisfaction scores that soar
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How to Master AI Technology for Customer Operations in 2021
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Guest Blog: How Springer Nature expanded local language support to 24/7 Customer Service in 11 Languages
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Breaking the speed limit with support translation
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Guest Blog: How Logitech Responded to a Global Surge in Customer Service Demand During COVID-19
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Increase your support deflection by 17.5%
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How does King keep players engaged?
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Guest blog: How Wargaming Improved Asian Language Support During 2020’s Gaming Surge
Ready to take the next step?
We’d love to show you Unbabel in action. Schedule a demo to learn what seamless translation can do for your customer service.