AI-powered and human-edited

Unbabel enables fast, efficient, high-quality translations that get smarter over time.We combine the efficiency of AI-powered translation with the polish of native-speaking editors, so that enterprises can offer multilingual support in every corner of the world.

The Unbabel approach for tech

Deliver outstanding digital support, without disrupting your workflow.

Read our Microsoft case study

All your agents, available anywhere

Unbabel makes all your agents multilingual, so they can support customers any time, from anywhere, in any channel, and in any language. We enable instant, quality translations so your agents never miss a beat, and customers will never know their support agent isn’t a native speaker.

Security you can count on

Our platform was built with data protection in mind. Fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.rn

Multichannel, multilingual support

Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, while maintaining the workflows your agents are used to.

  • Chat Instantly

    We translate inbound and outbound chat conversations in a matter of seconds.

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  • Email Effortlessly

    We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.

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  • FAQ Seamlessly

    We help you publish high-quality help center content in a range of languages.

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Cost-effective and customer-centric

Unbabel gives you the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.

Drive growth by speaking their language

Offering multilingual support makes every customer feel important, building trust and loyalty that will multiply across the globe. With an enhanced brand reputation, you can expand your reach, tap into new markets and bring in new revenue.

Hire great agents, we’ll make them fluent

Unbabel takes language out of the hiring equation. Our instant translations make any agent multilingual, so you can focus on hiring the best possible support team. Plus, this same flexibility means you can allocate agents as needed to keep you covered during peak volume times.

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We’ve been impressed by how quickly Unbabel has been able to deliver responses that meet our standards — even when queries are highly technical or local in nature.

Author Care Team,

Kobo Writing Life