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Talk shop in every language

With seamless multilingual support across every digital channel, you’ll be ready when peak season strikes. Unbabel plugs right into your existing workflows so there’s no downtime, and our custom translation engine keeps you on-brand in every language.

The Unbabel approach for retail

Consistent multilingual support is always in style. Enhance your brand reputation with a highly personal, native-language customer experience.

Keep them coming back

Unbabel instantly enables you to provide rapid email and live chat support, regardless of the languages your support team speaks. Engaging, native-language customer support keeps your shoppers coming back — and also boosts CSAT scores.

Support that’s always on

With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations wherever and whenever they’re playing.

Stay true to your brand voice

Your customized translation engine ensures natural, on-brand agent replies in every language. And that kind of personalized support builds loyalty with shoppers.

Multichannel, multilingual support

Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, while maintaining the workflows your agents are used to.

  • Chat Instantly

    We translate inbound and outbound chat conversations in a matter of seconds.

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  • Email Effortlessly

    We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.

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  • FAQ Seamlessly

    We help you publish high-quality help center content in a range of languages.

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Cost-effective and customer-centric

Unbabel gives you the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.

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Support that’s always on

With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations wherever and whenever they’re shopping.

Scale up with stellar support

Unbabel makes scaling as simple as clicking a button. We allow you to expand your reach and tap into new markets while maintaining a consistent standard of support across the globe.

Breeze through your busy season

Diffuse the stress of the holiday shopping season. Unbabel allows all your agents to chat instantly in any language, so you can deploy them as needed to tackle peak volume times. Finally, a shopping surge won’t impact your average handle and turnaround times.

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We want to be a brand that can be anywhere, and help you in any way you want to be serviced. Unbabel helps us keep our customers happy.

Randolph Heyrowsky,

Head of Customer Service

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