Speak the language of customer success

Unbabel delivers trusted translation built upon our unique multi-stage process, allowing you to transform your existing teams into multilingual masters. We enable multilingual customer experiences — so you can reach out and resonate with customers in a language they can easily understand. Their own.

How Unbabel works

The Unbabel Language Operations platform combines the speed and efficiency of machine translation with the polish of our global community of editors and translators. The results are high-quality translations that allow you to confidently deliver a consistent experience across the entire customer journey.

Quality ecosystem
Augmented machine translation
Global community
Unbabel’s LangOps Portal
Integrations & APIs

Quality is threaded through every stage of our process

Unbabel puts quality at the heart of everything we do, from being able to predict translation quality, to automating scoring of machine translation models, to reinforcing AI learning through human scoring and edits, we continuously refine to provide the best possible quality.

Machine learning that learns your brand

With translation engines customized and trained to match your unique brand and the different languages you use, Unbabel becomes an invisible, instant translation layer between you and your customers. Augmented machine translation has rigorous and automated quality assurance processes built-in to keep the engines and translations top-notch — always.

Translations tailored to a local context

Our global community of professional translators, bilingual editors, and linguists translate, review, and enhance machine translations to deliver customer experiences with empathy, meaning, and wrapped in cultural nuances.

Your translation HQ

Monitor your Unbabel subscription, request translations across languages, channels and file formats, and get comprehensive metrics and reports on everything from speed to quality — all in one self-service dashboard. You also get insights on how languages being used impact your business to help you build a language strategy for your organization.

Integrate without interruption

Unbabel comes with a host of native integrations for leading platforms like Salesforce, Zendesk, Magento and WordPress to deliver instant deployment of instant translation into existing workflows. And for any non-native apps not on the list, our robust APIs allow developers to plug Unbabel into any existing apps by building custom integrations.

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Our quality is as good as our reputation

We’re proud to say that over 70% of our clients have been working with us for over five years. From augmented machine translation, to humans in the loop, to a dedicated team monitoring quality, we’re here to raise the bar.

We’re all about helping you create the best customer experience

Unbabel offers a host of solutions for any translation need you have. From global support in any digital channel to app localization, our advanced AI, industry leading machine translation models, and the polish of our community of native-language editors make us the right choice to support you.