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Freshdesk, translated.

Unbabel integrates with Freshdesk, providing fast, native-quality translations without interrupting your workflow. Our plug-and-play integration lets your agents support any customer so that you can easily expand into new markets.

 

 

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How it works

With Unbabel for Freshdesk, your agents can deliver consistent customer experiences, worldwide. Unbabel allows your agents to respond seamlessly to international customers in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.

Freshdesk, Translated

Think globally, speak locally

Customer-centric organizations want their customers in Germany to have the same great support experience as their customers in Japan, without having to hire expensive native speakers for every language.

Unbabel enables all customer support agents to instantly become multilingual.

With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all customer support agents to communicate with customers in any language, giving organizations increased flexibility, productivity, and lower operating costs.

We work where you work

Agents can continue to work on the channels where they already spend most of their time. Unbabel acts like an invisible layer between Freshdesk and your customers and automatically provides translations within your existing workflows.

Secure and Compliant

Our platform was built with data protection in mind. Fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.

One Portal for all your LangOps

The Unbabel Portal provides more transparency and control over your multilingual support. It’s a self-service LangOps hub where you can manage day-to-day tasks, like translation volume and billing, while also gaining high-level insights that could impact operations.

Want to learn more about our Freshdesk integration?

Get a demo