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We enable efficient, AI-powered, high-quality translations, so that enterprises can support a growing customer base and win over players across the globe.

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The Unbabel approach for gaming

Authenticity is the name of the game. We understand that supporting your global customers is about more than localizing your best-selling titles, it’s delivering fast, high-quality support that strengthens relationships and builds brand loyalty.

King scored higher satisfaction with Unbabel

Keep it conversational

Your customized translation engine ensures natural, on-brand agent replies in every language. And that kind of personalized support earns you points with players.

Support that’s always on

With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations wherever and whenever they’re playing.

No player left behind

Localizing gameplay and narratives is second nature — so don’t let your customers down with English-only support. Unbabel lets you provide comprehensive multilingual coverage, even in expensive or low-volume languages.

Multichannel, multilingual support

Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, while maintaining the workflows your agents are used to.

  • Chat Instantly

    We translate inbound and outbound chat conversations in a matter of seconds.

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  • Email Effortlessly

    We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.

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  • FAQ Seamlessly

    We help you publish high-quality help center content in a range of languages.

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Cost-effective and customer-centric

Unbabel gives you the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.

Hire great agents, we’ll make them fluent

Our efficient translations make any agent multilingual, so you can focus on recruiting agents with a passion for gaming. Unbabel’s intuitive user experience requires no training — giving you back the time and resources you need to get agents well-versed in all your titles.rn

Security you can count on

Our platform was built with data protection in mind. Fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.

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Players appreciate a response in their native language. Our PSAT scores have increased.

Patricia Gomez,

Head of Content & Insights

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