Select the right plan for your customer service organization

Standard Monthly

Perfect for handling expected, moderate translation volumes

Get Pricing

See Features

Overview

  • Unbabel Units included ?

    1,000 Unbabel Units / Month

  • Extra usage fee structure ?

    Flat Unit Fee

  • Agent Hours available ?

    No

  • Onboarding services ?

    Standard

  • Success and technical support ?

    Shared

Unbabel Language Operations Platform

  • Platform access ?

    Unlimited users

  • Translation channels ?

    All channels available

  • Languages ?

    All languages available

  • Inbound message translation ?

    Free

  • Outbound message translation ?

    Flat

Platform Management

  • Unbabel Portal ?

  • Dedicated subdomain ?

  • User management ?

  • Resource management ?

  • Usage Reporting ?

  • Quality Reporting ?

  • Translation Auditing ?

  • Billing and invoices ?

Augmented Machine Translation

  • Language customization ?

  • Domain customization ?

  • Brand customization ?

  • Continuous retraining ?

Translation Management

  • Flexible translation pipelines ?

  • Glossary and terminology management ?

  • Flexible file format ingest ?

Translation Quality Assurance

  • Automated Quality Estimation ?

  • Automated quality evaluation ?

  • Customer Utility Analysis ?

  • Human-in-the-loop quality enhancement ?

  • Linguistic evaluation and reporting ?

Integrations & API

  • Native integrations ?

  • Public APIs for custom integrations ?

Security & Privacy

  • Data anonymization ?

  • Data encryption ?

  • Compliance ?

Onboarding Services

  • Kick-off call ?

    Onboarding via email

  • Account setup ?

    Standard

  • Linguistic Resource creation ?

    Self-serve with guidance

  • CRM integration setup ?

    Self-serve with guidance

  • Agent training ?

    Pre-recorded training

Ongoing Sucess & Support

  • Success tracking and KPI monitoring ?

    Monthly

  • Product roadmap access ?

    Digital access

  • Technical troubleshooting ?

    Standard

  • Quality monitoring and review ?

    Quarterly

  • Ad-hoc quality queries ?

    2 weeks

  • Enhanced language and MT best practices training ?

    Pre-recorded session

MOST POPULAR

Standard Annual

Perfect for dealing with sudden spikes in translation volume

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See Features

Overview

  • Unbabel Units included ?

    12,000 Unbabel Units / Year

  • Extra usage fee structure ?

    Flat Unit Fee

  • Agent Hours available ?

    No

  • Onboarding services ?

    Standard

  • Success and technical support ?

    Shared

Unbabel Language Operations Platform

  • Platform access ?

    Unlimited users

  • Translation channels ?

    All channels available

  • Languages ?

    All languages available

  • Inbound message translation ?

    Free

  • Outbound message translation ?

    Flat

Platform Management

  • Unbabel Portal ?

  • Dedicated subdomain ?

  • User management ?

  • Resource management ?

  • Usage Reporting ?

  • Quality Reporting ?

  • Translation Auditing ?

  • Billing and invoices ?

Augmented Machine Translation

  • Language customization ?

  • Domain customization ?

  • Brand customization ?

  • Continuous retraining ?

Translation Management

  • Flexible translation pipelines ?

  • Glossary and terminology management ?

  • Flexible file format ingest ?

Translation Quality Assurance

  • Automated Quality Estimation ?

  • Automated quality evaluation ?

  • Customer Utility Analysis ?

  • Human-in-the-loop quality enhancement ?

  • Linguistic evaluation and reporting ?

Integrations & API

  • Native integrations ?

  • Public APIs for custom integrations ?

Security & Privacy

  • Data anonymization ?

  • Data encryption ?

  • Compliance ?

Onboarding Services

  • Kick-off call ?

    Onboarding via email

  • Account setup ?

    Standard

  • Linguistic Resource creation ?

    Self-serve with guidance

  • CRM integration setup ?

    Self-serve with guidance

  • Agent training ?

    Pre-recorded training

Ongoing Sucess & Support

  • Success tracking and KPI monitoring ?

    Monthly

  • Product roadmap access ?

    Digital access

  • Technical troubleshooting ?

    Standard

  • Quality monitoring and review ?

    Quarterly

  • Ad-hoc quality queries ?

    2 weeks

  • Enhanced language and MT best practices training ?

    Pre-recorded session

Enterprise

Best suited for managing signficant translation volumes and peaks

Get Pricing

See Features

Overview

  • Unbabel Units included ?

    4,000 Unbabel Units / Month

  • Extra usage fee structure ?

    Decreases with volume

  • Agent Hours available ?

    Paid

  • Onboarding services ?

    Premium

  • Success and technical support ?

    Designated

Unbabel Language Operations Platform

  • Platform access ?

    Unlimited users

  • Translation channels ?

    All channels available

  • Languages ?

    All languages available

  • Inbound message translation ?

    Free

  • Outbound message translation ?

    Scaling

Platform Management

  • Unbabel Portal ?

  • Dedicated subdomain ?

  • User management ?

  • Resource management ?

  • Usage Reporting ?

  • Quality Reporting ?

  • Translation Auditing ?

  • Billing and invoices ?

Augmented Machine Translation

  • Language customization ?

  • Domain customization ?

  • Brand customization ?

  • Continuous retraining ?

Translation Management

  • Flexible translation pipelines ?

  • Glossary and terminology management ?

  • Flexible file format ingest ?

Translation Quality Assurance

  • Automated Quality Estimation ?

  • Automated quality evaluation ?

  • Customer Utility Analysis ?

  • Human-in-the-loop quality enhancement ?

  • Linguistic evaluation and reporting ?

Integrations & API

  • Native integrations ?

  • Public APIs for custom integrations ?

Security & Privacy

  • Data anonymization ?

  • Data encryption ?

  • Compliance ?

Onboarding Services

  • Kick-off call ?

    60 minutes live session

  • Account setup ?

    Fast Track

  • Linguistic Resource creation ?

    Hands-on by Unbabel team

  • CRM integration setup ?

    Hands-on by Unbabel team

  • Agent training ?

    1 Hour live training

Ongoing Sucess & Support

  • Success tracking and KPI monitoring ?

    Monthly

  • Product roadmap access ?

    Live review with Q&A

  • Technical troubleshooting ?

    Prioritized

  • Quality monitoring and review ?

    Monthly

  • Ad-hoc quality queries ?

    1 week

  • Enhanced language and MT best practices training ?

    Live training

Scalable solutions tailored to your business

Unbabel is a subscription-based translation service calibrated to your needs. We don’t charge per language, per word, or per user. Instead, our prices are based on content type and volume. We believe pricing should reflect what you need — whether that’s multilingual customer service chat, emails, or FAQ.

Frequently asked questions, answered.

Unbabel Units are a common translation currency that standardizes the cost per email message, chat thread and FAQ word. An Unbabel Unit has a fixed cost and it varies for each channel (email, chat, FAQ). This provides clarity into billing and consumption and allows customers to mix channels.

 

Each channel (email, chat, FAQ) comes with different levels of translation quality to match specific customer requirements, leading to a cost variation. The Unbabel Unit harmonizes these costs in one simple metric.

No, we only charge for outbound translations sent to end-customers. Inbound translations are included free as part of platform access and subject to fair use.

Agent Hours are similar to Unbabel Unit since it acts as a common currency, but it’s pegged to time-based usage. With Agent Hours, customer service representatives can send as many messages through Unbabel for a flat hourly Unit rate. This option is only available for customers on the Enterprise plan.

We offer monthly billing for Standard Monthly plans; Standard Annual and Enterprise plans have annual billing. All plans charge for usage beyond the included Units in monthly arrears.

There are two components to getting started with Unbabel. The first component — known as our Onboarding services — includes personnel training, account setup, integration, and configuration. This is standard for all customers. The second component is launching in specific languages and channels. This involves deploying machine translation engines adapted to the customer’s context. Each specific language and channel combination (for example, English to German on chat) is charged separately.

Unbabel has a number of native CRM integrations available and can also support through our set of APIs. See our integrations page for more details about how we support customers.

Unbabel supports over 95 language pairs. To read more, consult our languages page.

Unbabel leverages robust data encryption and anonymization mechanisms to make sure that customer and business data is always protected. Read more about our security and data protection policies here.

A translation pipeline is the workflow of how communications flow between end-customers, the customer service team and Unbabel’s platform, and at which points translations occur. These are set up based on customer requirements for speed and quality. Translation pipelines may or may not include Unbabel’s Community of editors who ensure quality and comprehension.