Privacy Policy


It is Unbabel’s policy to respect your privacy regarding any information we may collect while operating our website. The purpose of this document is to provide a concise policy statement regarding Unbabel’s Data Protection obligations. This includes obligations in dealing with personal data, in order to ensure that Unbabel complies with the requirements of the relevant and applicable law.

Unbabel has developed this privacy policy in order for you to understand how Unbabel collects, uses, communicates, discloses and otherwise makes use of Personal Data.

This Policy relates only to Unbabel practices in connection with the websites that it owns and controls –, or its mobile applications, together the PlatformsUnbabel is not responsible for the content or privacy practices of other websites to which it may link.

Basic Principle

Unbabel must comply with Data Protection provisions set out in the relevant and applicable law. This Policy applies to all Personal Data collected, processed and stored by Unbabel in relation to its staff, service providers and customers in the course of its activities.

EU-US Privacy Shield Framework

Unbabel complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

Unbabel has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

Unbabel may disclose your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Pursuant to the principles of the EU-US Privacy Shield, Unbabel is liable in cases of onward transfers to third parties.

In compliance with the Privacy Shield Principles, Unbabel commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Unbabel at:, at the care of Marcelo Lebre

Unbabel has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU.

Due to all the above, Unbabel is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Collection of Personal Data

Unbabel collects personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.


Unbabel collects Personal Data for the following purposes:

  1. To identify the Service Providers, their age, address, education, language skills, interest fields, email addresses, inter alia, in order to assign them translation services and to communicate with them;
  2. To proceed with payments to the Service Providers as a consideration for their services;
  3. To contact the Service Providers in case of any inaccuracy or complaint regarding any translation made;
  4. To provide summarised, statistical data – which will not identify any individuals – to government and other public entities when requested.

Unbabel will collect and use Personal Data solely for fulfilling the above specified purposes and for ancillary purposes of the same, unless it obtains the consent of the individual concerned or as required by law.

Personal Data should not be further processed in a manner that is incompatible with the purpose for what it has been collected, and, to the extent necessary for those purposes, it should be accurate, complete, and up-to-date.


Unbabel will protect Personal Data by using standard security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

Disclosure and Transfer to Third Parties

Unbabel will not provide your Personal Data to a third party unless you expressly and unequivocally give your consent or opt-in for products or services supplied by a third party.

Subject to the above provision Unbabel should only provide your Personal Data to the following types of entities and for the following purposes:

Google TranslateAnnonymized data which cannot be used to identify any individuals. Only used as a back-up plan for Unbabel’s pipeline.

Data Subject Rights

You have the right to be given a copy of your Personal Data collected by Unbabel. You also have a right to have any inaccuracy or processing in violation of the Privacy Shield Principles on the collected Personal Data duly corrected or amended and, in addition, and provided that the legal requirements are met, you have the right to request Unbabel to proceed with the deletion of your Personal Data, provided that the means required for such purposes are not disproportionate to the risks to your privacy or no third persons rights would be violated.

In case Unbabel discloses your Personal Data (i) to a non-consented third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently consented you have the right to “opt-out” and request its deletion.

To exercise any of the above rights, you shall send an email with your request to, at the care of Marcelo Lebre, including any personal identifiers that were supplied at the moment of the collection. Your request will be dealt as soon as possible.

Storage of Personal Data

Unbabel will only retain Personal Data for as long as necessary for the fulfilment of the above mentioned purposes.

Data Processors

In the course of its role as Data Controller, Unbabel engages a number of Data Processors to process Personal Data on its behalf. In each case, a formal, written contract is in place with the Processors, outlining their obligation in relation to Personal Data, the specific purpose or purposes for which they are engaged and the understanding that they will process Personal Data in compliance with the applicable law and with the same standard security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification as the ones took in place by Unbabel.

Unbabel is committed to conducting its business in accordance with this Privacy Policy in order to ensure that the confidentiality of Personal Data is protected and maintained. Unbabel may change this privacy policy from time to time at Unbabel’s sole discretion, but always in a lawful and transparent way, subject to the principles of Data Protection Law.

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