THE TOUR & TRAVEL (INDUSTRY) GUIDE
Translating the Customer Journey at Every Touchpoint
Unpack key considerations — marketing to customer support — to deliver a sky-high multilingual CX
Planes have been grounded, ships stuck in port, and bookings have been postponed. The travel, tourism and hospitality industries are now rebounding from a two-year pandemic-related hiatus, but they’re missing something vital — 62 million staff — and customers globally are feeling the pain.
So, how do brands provide a superior customer experience from start to finish? It starts by speaking their language.
Download this complete guide now to learn:
- Which areas of your customer journey you need to focus on adapting
- How localizing your ads, websites, apps and content can increase booking rates
- How you can encourage feedback and reviews from your customers
- Ways to ensure localized support is always available