THE TOUR & TRAVEL (INDUSTRY) GUIDE

Translating the Customer Journey at Every Touchpoint

Unpack key considerations — marketing to customer support — to deliver a sky-high multilingual CX

Planes have been grounded, ships stuck in port, and trains screeched to a standstill. The travel industry is now rebounding from a two-year pandemic-related hiatus, but it’s missing something vital — 62 million travel and tourism staff — and customers globally are feeling the pain. 

So, how do brands provide a superior customer experience to frustrated travelers? It starts by speaking their language. 

Explore how to deliver five-star localization before, during, and after the customer journey, at touchpoints that include:

  • Brand awareness and marketing
  • Customer support
  • Real-time journey information
  • Customer reviews and feedback

Prepare for take-off: Download your guide to sky-high multilingual CX.