Scaling Customer Experience Within eCommerce

GQ Fu

GQ Fu

Co-founder & CEO, LTVplus

Sophia Malina

Sophia Malina

Head Of Customer Success, Unbabel

Gabe Larsen

Gabe Larsen

VP of Marketing, Kustomer

Businesses are increasingly recognizing the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth. But how exactly do you achieve all at once, while improving your CX?

Scaling customer support for an ecommerce business is a real challenge.

During this LinkedIn Live session, you’ll learn how to improve:

  • Customer loyalty
  • Customer retention
  • Customer lifetime value

We will also cover important aspects such as omnichannel strategy, personalization, customer journey mapping, subscription model, live chat, and chatbots.