Scaling Customer Experience Within eCommerce
Co-founder & CEO, LTVplus
Head Of Customer Success, Unbabel
VP of Marketing, Kustomer
Businesses are increasingly recognizing the power of customer experience when it comes to growing loyalty, lowering operational costs and securing long-term growth. But how exactly do you achieve all at once, while improving your CX?
Scaling customer support for an ecommerce business is a real challenge.
During this LinkedIn Live session, you’ll learn how to improve:
- Customer loyalty
- Customer retention
- Customer lifetime value
We will also cover important aspects such as omnichannel strategy, personalization, customer journey mapping, subscription model, live chat, and chatbots.