Beat travel surges with the Unbabel Language Operations platform

Is your customer support team ready to handle seasonal travel spikes and assist customers who speak different languages?

Unbabel combines the speed and efficiency of machine translation with the polish of our global community of native speakers for high-quality translations so you can deliver excellent customer service and travel industry solutions  in any language across digital support channels like email, chat, and FAQs.

Travel industry solutions for customers like GetYourGuide, AirFrance, Hopper and Skyscanner have seen the following game-changing results by partnering with Unbabel:

  • Increased CSAT scores by up to 20%
  • Reduced average handle time by 20% 
  • Boosted average first reply time by up to 70%’
  • Lowered response times by 20 minutes
  • Leverage their best agents to serve any language during peak seasons (now that all agents are effectively multilingual)

Schedule a demo and we’ll show you how seamless translation can help you cover unpredictable surges in customer support demands, while delighting your customers.