How AI is assisting customer service and support
Giant strides have been made in artificial intelligence (AI) over the last few years across many fields, and more recently within customer service operations.
Linus Gregoriadis
Director, London Research
Richard Kalnins
VP, Strategic Accounts, Unbabel
So how is AI benefiting customer support teams and enabling them to reduce response times? And how is tech helping them deal with surges in tickets so they can ultimately improve customer satisfaction and other metrics that go along with it?
In partnership with London Research, this webinar to help you understand how you and your team can benefit from AI-driven technology and processes.
During this session you’ll learn:
- How AI can allow you to automate processes and improve productivity among the team
- How technology can enable you to minimise the surge in support tickets during peaks
- How AI is enabling support teams to communicate seamlessly with customers in different languages
- How brands like Logitech and Kiwi.com are improving their customer experience by using AI