4 Steps for Great Customer Experience During Shopping Spikes
Dealing with unexpected surges in customer support requests can be tricky, but with the help of this checklist you can ensure your teams are ready for any situation.
About this checklist
With online shopping reaching new heights each year, businesses are bracing themselves for record-breaking sales. However, you also need to brace yourself for returns, after-sales queries, and increasing demand in customer service requests.
So how do you prepare your teams for success in challenging times?
This actionable 4-step checklist will provide guidance on how to overcome these spikes beforehand, during, and after peak periods.