Improve and increase your global support while keeping the costs flat.
Reduce your cost of operations with Unbabel without compromising on the quality of the customer service you already provide.
Streamline your customer service while reducing costs.
Unbabel gives you the freedom to consolidate your global footprint and build a more cost-effective location strategy, whether in-house or through BPOs. Add new languages to your customer support and increase bandwidth without increasing your dedicated resources or costs.
Refine key metrics with minimal disruption.
Unbabel lets you identify and improve the KPIs representing customer and brand expectations, such as customer effort score (CES), customer satisfaction (CSAT), first response time, issue resolution time, and Net Promoter Score (NPS).
Keep your team lean, no matter the number of languages you support.
Unbabel helps you localize your customer support without sourcing on-location native speakers, so you can focus on hiring for technical and product expertise. Optimize resource reallocation and hire fewer agents even as you scale your support to serve your growing customer base — all while you improve customer experience.
Fully GDPR and CCPA compliant
Partnerships with major BPOs and support providers like Teleperformance, Concentrix, Majorel, Google, and Microsoft
Freedom to use the best, low-cost locations for customer service
Airtight data encryption and anonymization to protect your and customers’ data
Automation to help your team respond quicker, be more productive, and increase customer satisfaction in every language
We’re utilizing English-speaking advocates in strategic hubs who are experts in their product and query-type to handle customers in non-English languages. We’ve seen CSAT scores jump as much as 10 points, and in one instance, we increased issue resolution by 20 percent.
EMEA Support Delivery Manager, Microsoft