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LangOps Universe 2021 #TranslateFearlessly

Unbabel’s two-day virtual summit for organizations growing globally and communicating in multiple languages.

  • Speakers

  • Sessions

  • Breakouts

  • Keynotes

Watch on-demand
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LangOps Universe is an annual event where we come together as a global community to discuss how language and AI can boost customer operations and business development.

Our theme this year was #TranslateFearlessly.

Our goal for this digital-first experience is to give customer experience and localization professionals like you the tools and knowledge to break through language barriers without fear and create a positive impact on customers around the world.

Fast-track your organization’s digital transformation

Gain understanding of tech that puts you on the map

Boost your CX and localization career

Level up your skills for maximum productivity and efficiency

Operationalize language with AI

Learn how to improve customer satisfaction with Language Operations

Understand your customers better

Get insight into the latest consumer trends and how they translate for your business

Speakers

  • Adam Wooten

    Middlebury Institute of International Studies
    Associate Professor, Translation & Localization Management

  • Michelle Poler

    Hello Fears
    Founder & Author

  • Giuseppe Ficarra

    Majorel
    VP Global Sales

  • Lisa Edwards

    Diligent Corporation
    President & COO

  • Douglas Kramon

    ESPN, Inc.
    Head of Fan Support/CS, ESPN and ESPN+

  • Alvaro Buesa

    Majorel
    SVP Global Sales

  • Kira Gorbunova

    Wargaming
    Head of Technology and Innovation department in Global Player Support

  • Elizabeth Eames

    The Petrova Experience
    Communications Strategist

  • Florian Faes

    Slator
    Managing Director

  • Whitnee Hawthorne

    JetBlue
    Vice President, Customer Support

  • Oliver Nono

    Zendesk
    Director, Enterprise Customer Success

  • Liliana Petrova

    The Petrova Experience
    CEO/Founder

  • Marcel Basmer

    trivago N.V.
    Responsibility Lead Agent Services

  • Arisona Hampl

    trivago N.V.
    Head of User Support

  • Rogério Correia

    Farfetch
    Head of ROI & Optimization

  • Vasco Pedro

    Unbabel
    Co-founder and CEO

  • Joao Graca

    Unbabel
    CTO

  • Sophie Vu

    Unbabel
    CMO

  • Alon Lavie

    Unbabel
    VP of Language Technologies

  • Vera Almeida

    Unbabel
    Head of LangOps

  • Paulo Dimas

    Unbabel
    VP of Product Innovation

  • Sophia Malina

    Unbabel
    Head of Customer Success

  • Craig Stewart

    Unbabel
    AI Research Scientist

  • Ana Becker-Weinberg

    Unbabel
    Chief of Staff

  • Ana Pereira

    Unbabel
    Customer Success Manager

  • Violeta Swart

    Unbabel
    Senior Partnerships Manager

  • Jeanne Ifergan

    Unbabel
    Senior Customer Success Manager (North America)

  • Camila Pohlmann

    Unbabel
    Director of Community

  • Marianna Buchicchio

    Unbabel
    Linguistic Services Team Lead

Questions & Answers

LangOps Universe is Unbabel’s two-day event focusing on enhancing customer experience and driving global expansion with AI-powered Language Operations (LangOps).

Language Operations (LangOps) is a cross-disciplinary function that helps global businesses communicate effectively with their multilingual customers and other stakeholders. Learn more about the future of translation and localization here.

The theme of LangOps Universe 2021 is #TranslateFearlessly. The goal of this event is to empower you with the latest tools and techniques to take your global expansion and language strategy to the next level. We believe that with the right Language Operations platform, you can go bold when planning your organization’s growth.