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LangOps Universe 2021 #TranslateFearlessly

Unbabel’s two-day virtual summit for organizations growing globally and communicating in multiple languages. 

October 27-28 | 8am PST | 5pm CEST

  • Speakers

  • Sessions

  • Breakouts

  • Keynotes

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Join us

​​🎉 ✈️ Reserve your seat for a chance to win a pair of tickets to LangOps Universe 2022 — complete with airfare and lodging!

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LangOps Universe is an annual event where we come together as a global community to discuss how language and AI can boost customer operations and business development. 

Our theme this year is #TranslateFearlessly. 

Our goal for this digital-first experience is to give customer experience and localization professionals like you the tools and knowledge to break through language barriers without fear and create a positive impact on customers around the world.

Register for free

Fast-track your organization’s digital transformation

Gain understanding of tech that puts you on the map

Boost your CX and localization career

Level up your skills for maximum productivity and efficiency

Operationalize language with AI

Learn how to improve customer satisfaction with Language Operations

Understand your customers better

Get insight into the latest consumer trends and how they translate for your business

Confirmed speakers

  • Adam Wooten

    Middlebury Institute of International Studies
    Associate Professor, Translation & Localization Management

  • Michelle Poler

    Hello Fears
    Founder & Author

  • Giuseppe Ficarra

    VP Global Sales

  • Lisa Edwards

    Diligent Corporation
    President & COO

  • Douglas Kramon

    ESPN, Inc.
    Head of Fan Support/CS, ESPN and ESPN+

  • Alvaro Buesa

    SVP Global Sales

  • Kira Gorbunova

    Head of Technology and Innovation department in Global Player Support

  • Eamonn O'brien

    EMEA Vendor Operations Manager

  • Elizabeth Eames

    The Petrova Experience
    Communications Strategist

  • Florian Faes

    Managing Director

  • Whitnee Hawthorne

    Vice President, Customer Support

  • Oliver Nono

    Director, Enterprise Customer Success

  • Liliana Petrova

    The Petrova Experience

  • Marcel Basmer

    trivago N.V.
    Responsibility Lead Agent Services

  • Arisona Hampl

    trivago N.V.
    Head of User Support

  • Rogério Correia

    Head of ROI & Optimization

  • Vasco Pedro

    Co-founder and CEO

  • Joao Graca


  • Sophie Vu


  • Alon Lavie

    VP of Language Technologies

  • Vera Almeida

    Head of LangOps

  • Paulo Dimas

    VP of Product Innovation

  • Sophia Malina

    Head of Customer Success

  • Craig Stewart

    AI Research Scientist

  • Ana Becker-Weinberg

    Chief of Staff

  • Ana Pereira

    Customer Success Manager

  • Violeta Swart

    Senior Partnerships Manager

  • Jeanne Ifergan

    Senior Customer Success Manager (North America)

  • Camila Pohlmann

    Director of Community
  • Marianna Buchicchio

    Linguistic Services Team Lead


Session times are shown in your local time zone.

Questions & Answers

  • You must fill out the form to be eligible and participate at least in one of the sessions.
  • The winner will be announced on day two of the LangOps Universe event.
  • Winner will have one week to claim their prize before going to the next person.
  • The Winner(s) will receive full conference passes, plus airfare and lodging to LangOps Universe 2022. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor’s discretion.

LangOps Universe is Unbabel’s two-day event focusing on enhancing customer experience and driving global expansion with AI-powered Language Operations (LangOps).

LangOps Universe is ideally suited for customer experience and language professionals. That said, anyone who wishes to learn more about the latest technology and operationalize language in their organization to expand into new markets and increase customer satisfaction is welcome.

Language Operations (LangOps) is a cross-disciplinary function that helps global businesses communicate effectively with their multilingual customers and other stakeholders. Learn more about the future of translation and localization here.

This year, LangOps Universe is fully virtual. Register using the form to receive information on how to participate on October 27 and 28.

The theme of LangOps Universe 2021 is #TranslateFearlessly. The goal of this event is to empower you with the latest tools and techniques to take your global expansion and language strategy to the next level. We believe that with the right Language Operations platform, you can go bold when planning your organization’s growth.

If you win, yes! To be considered: 


  • Fill out the registration form.
  • Make sure to attend the LangOps Universe event! The Unbabel team will verify if you participate in at least one of the sessions of the event.